Cancel Service

koulouris_r
koulouris_r Member Posts: 2
in Gabb phones

I need help canceling my service on a phone, and I can NOT find where to do it.

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Comments

  • EricaK
    EricaK Member Posts: 1

    Good Evening,

    I have been trying to get help to be absolutey sure that my kids Gabb lines CANCEL once the contract expire!!!!!!! Last I emailed the help desk was August 19th. Please help me to be sure that I do NOT get charged to go beyond their current contracts. Your services have tremendously helpful for our young kids, but they are growing up and will no longer be in need of Gabb services.

    Thanks

  • UserJW
    UserJW Member Posts: 1

    I have tried to submit and request to cancel and do a live chat to cancel and I still have not gotten help. Is there a phone number I can call to speak with a live person?

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 414 Admin

    Hello @UserJW,

    Great question! The fastest way for our billing department to complete a cancelation request is through the Live-Chat or the cancelation form that is shown in the article Laura linked above.

    It looks like you were able to work with our team through Live-Chat to get that line canceled. Thank you for working with our team!

    -Reagan

  • HollyJames24
    HollyJames24 Member Posts: 1

    good morning, Inneed to cancel my sons(Dominick James) Gabb watch. Please help me if getting this turned off.

    Thank you

    Holly James

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 414 Admin

    Hello @HollyJames24,

    Your post was merged into this one as other customers have had similar questions. Please reference the Cancel a Gabb Line article linked above.

    Thank you!

    -Reagan

  • Christie
    Christie Member Posts: 1

    I sent in the forms to cancel the two lines on my account and haven’t heard a word.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 414 Admin

    Hello @Christie,

    Thank you for filling out the cancelation form for our Billing Department. When filling out that form, we ask that you give our team 7-10 business days to complete. If you are looking for a more immediate timeline, you can contact our Customer Support team through chat or call.

    Thank you!

    -Reagan

  • JJohnson
    JJohnson Member Posts: 1
    edited September 9

    I placed a request over a week ago to cancel our line and have not heard anything and now I just received an invoice for our next bill. Tried to live chat with someone but apparently cannot do that either. How exactly do we cancel service because you make it beyond frustratingly difficult.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 414 Admin

    Hi @JJohnson,

    So sorry for any frustration with the cancelation process. It looks like your cancelation request was received on September 1st and was completed on September 7th which is within our 7-10 business day timeframe for completed cancelations.

    It looks like our Customers Support tried assisting through the Live-Chat but did not receive a response. Again, apologies for any trouble with this process.

    Thank you for your patience!

    -Reagan

  • Abigail
    Abigail Member Posts: 2

    I also put in a cancellation request on Aug 30th, 2024 and haven't heard anything back.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 414 Admin

    Hello @Abigail,

    Sorry for the delay with your cancelation request. It's great to see that our team was able to get your cancelation finalized as of today.

    Thank you for your patience!

    -Reagan

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