Allow uninstalling Gabb Go and any other games.
I bought the Gabb watch for my son because I wanted to give him the independence to roam the neighborhood while still being able to stay in touch with him. We’ve been happy customers for months until tonight at dinner when I see him playing a game on his watch — something we never would have allowed him to install.
I confronted him and he showed me “Gabb Go” — a game that comes preinstalled on the watch and apparently can’t be uninstalled I understand that you don’t market it as an game, but I consider it a game and I wouldn’t have bought your device had I know this was permanently installed on it.
when I asked him not to play it, he seemed bothered and said that the pet looks really sad and unhealthy if he doesn’t regularly check in on it. It baffles me that — given how you position your products — you’d choose to put an intentionally addictive game on the device! That’s exactly what all of your customers are trying to avoid!
You really missed the mark in this one. Prior to this discovery. I was a happy customer that gladly believed that you had all the right controls in place so that I could let me son use your device unconditionally. I had recommended you to several friends.
I will now be looking into alternatives devices that are safe and not actively trying to get my children addicted to technology. At the very least, I expect you’ll offer a way to remove the app in your next update.