GPS randomly updated to a location phone isn't in

Beritscold

Hi. We have a no phones in bed after 9pm rule. My sons phone js safely on the kitchen counter while my son is in bed at 1030pm. I got a notification that he entered a different zone. Checked the map and it says hes in the middle of a lake close to our home. Hopefully you can see why this is an issue and scary....

Gabb Product

Hi @Beritscold,

So sorry to hear about this experience you had with the GPS location notification for your Gabb device. This is definitely not the experience we want for you and your family. We apologize for any trouble this has caused.

Here are some troubleshooting steps to help ensure this does not happen in the future:

1. Ensure your MyGabb app is on the most recent update.
   1. You can do this by deleting and re-downloading the app to your parent smartphone OR checking for update in the App Store/Google Play Store.
2. Refresh pairing connection between MyGabb app and Gabb Phone.
   1. Unpair from your Gabb Phone then pair back to your Gabb Phone in your parent MyGabb app.
3. Delete/Re-Add Safe Zone.
   1. Deleting then Re-Adding the Safe Zone in your MyGabb app will help the connection between the app and your Gabb device.
4. Network Reset and Sync with Customer Support.
   1. Our Customer Support can preform a network reset and sync to your account to help your devices connection to the network. Please contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan