Account Management Discussions
Discussions about orders, billing, account info and more!
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Transfer phone number
I need a 4 digit pin to transfer our number to a Puretalk account
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Will the Guardian Contact Feature Be Extended to Gabb Phones Anytime Soon?
Hi Gabb Team, I’m a parent using the Gabb Phone for my child, and I really appreciate having GPS location tracking through the MyGabb app. However, I’ve run into a major limitation. The “Guardian Contact” feature that allows other trusted adults (like the other parent) to view location is only available for the Gabb Watch,…
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Order status
Hi - I placed an order on 7/26 and the shipping status is still pending. I understand shipping is 5-10 business days but I am concerned that I still do not have a tracking number. Can someone help me understand when I will?
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Cannot access billing on website
Our automatic payment was taken but isn't reflected on the account. When I try accessing the billing link, it does not load. There are multiple "Errors" that pop up when going to other pages on the website.
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Billing
I would like to reactive my son’s watch. I did not realize I had an unpaid balance? Can I please get some assistance with this?
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Shipping
Placed order on 6/22/25. Trying to find out when we will receive the phone.
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Picture messages
Is there a way to disable picture messages? I'd like to not be able to send or receive the
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Account reset
Hi, I’ve already made a post about this, but I believe I have more info. Recently when I went on the Gabb app, it had me sign in to my account. When I signed in, it gave me the message to add a device to the account. I have 2watches and 1phone on the account. On the Gabb website it keeps telling me to add account info.…
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Do I need to turn in my old Gabb phone when I upgrade?
We recently upgrade my son's phone to the Gabb phone 4 Pro but I'm not sure what to do with the old one. It's still in pretty good shape, but I didn't receive any communication that it needed to be sent in.
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Update Card Information
I updated my credit card, but it keeps showing an error code. What do I do?
