Update Card Information

Destanie_7

I updated my credit card, but it keeps showing an error code. What do I do?

ReaganKowal

Hi @Destanie_7,

Sorry to hear you are receiving an error code when attempting to update your care information in your MyAccount. Please ensure you are following these steps:

1. Log into your MyAccount
2. Update through the Account Information tab
   1. Select Edit
   2. Scroll down to "Payment Information"
   3. Select Edit
   4. Update your information and select "Save Changes"
3. Update through the Billing tab:
   1. Scroll down to Payment Information
   2. Select "Update Payment Information"

if you are receiving an error code after following these steps, here are some troubleshooting steps to follow these troubleshooting options:

• Open a "Private Tab" or "Incognito Tab"
  • Open on a Private Window on a iPhone - Safari + Tab + Swipe to Private + tap the tab
  • Open on a Private Window on MacBook: File + Private Window
  • Open an Incognito Tab on Android: Chrome + More + New Incognito tab
  • Open an Incognito Tab on Windows, Linux or Chrome OS: Press Ctrl + Shift + n

Once you have the new tab up, follow the Update Account Information steps again. If you continue to have trouble with this after these troubleshooting steps, you can contact our amazing Customer Support team by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. They will be able to quickly get your account information updated.

Thank you!

-Reagan