Gabb 3 "error while searching for network"

1939mars

My son's gabb 3 phone seems to have lost the ability to connect to the cellular network. Has anyone else seen "error while searching for network"?

Thanks

Reagan - Gabb

Hi @1939mars,

So sorry to hear you're experiencing trouble with the network on your Gabb Phone 3 Pro. Here are some troubleshooting steps to help:

1. Update Firmware and Software on the Gabb Phone 4 Pro:
   1. Navigate to the Knox E Fota app and check for updates
   2. Google Play Store app and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."
2. Reset Network Settings on Gabb Phone 4 Pro:
   1. Settings > General Management > Reset > Reset network settings
3. SIM card reset:
   1. Turn off the device > Remove the SIM card > Turn the phone on (without the SIM card inserted) > Wait for the error message > Turn the phone back off > Reinsert the SIM card > Power back on > Wait 5 minutes > Retest
4. Network Reset with Customer Support:
   1. Ask a Customer Support agent to help troubleshoot this error through a Network Reset
   2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

• Hope this helps!

• -Reagan