Gabb watch 2 dead and not charging

NoCharge

Tried the cleaning, change of sockets, unpairing but now have a dead watch and it refuses to charge. Need a solution to fix this

Reagan - Gabb

Hi @NoCharge,

Sorry to hear you are having some trouble with your Gabb Watch 2. The connection between the Watch and the charger could be causing this issue. Here is a troubleshooting step to help:

1. Some really tough and thorough cleaning of the charging plates on the Gabb Watch 2 as well as the pogo pins of the charger could be needed to help the connection. This process is shown here: Cleaning Your Gabb Watch Charging Plates
2. The charger could need to be replaced. Because we do not carry Gabb Watch 2 any longer, we no longer have chargers available for sale. You can find a replacement on Amazon by searching for "Gabb Watch 2 charger".

If you are still experiencing trouble with the charging on our Gabb Watch 2 after the new charger and following the cleaning video, upgrading to the Gabb Watch 3 could be a great next step. Since we no longer sell the Gabb Watch 2, we would love to help you upgrade to our new and improved Gabb Watch 3!  This watch uses wireless charging instead of the pogo pins, has a Gorilla Glass screen, supports up to 100 parent-approved contacts, and more. All while maintaining the safety and features of your current Gabb Watch. 

You can upgrade your device anytime by following these steps. From a computer:

1. Log into your MyAccount
2. Select "Upgrade Device" on the left hand side of the page
3. Select the line you would like to upgrade
4. Follow the remaining upgrading steps

Here is an explanation of the different Upgrade options:

Hope this information helps!

-Reagan