Can access keyboard

KNN

My child is unable to access the keyboard to send a custom text on his watch. When you click on the box to write a message nothing happens. If you click and hold a “paste” message appears. We’ve tried a soft reboot, hard reboot and checked for updates. Nothing has worked. Has anyone had a similar issue?

Reagan - Gabb

Hi @KNN,

Sorry to hear that you're experiencing some trouble with the keyboard on your Gabb Watch 3. Here are the troubleshooting steps you mentioned to try to help resolve this. If the troubleshooting steps do not work, please contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

1. Power cycle reset to the Gabb Watch 3:
   1. Hold the power button down for 4 seconds > Select the power off icon on the watch screen > Wait 15 seconds > Hold the power button for another 4 seconds to turn the watch back on
2. Hard reset (Factory Reset) on the Gabb Watch 3
   1. On the MyGabb App: Unpair the watch
      1. Select the "Devices" tab
      2. Select "Profile" on the watch you need to unpair
      3. Scroll to the bottom of the profile and select "Remove Device"
      4. Select "Remove and Reset"
   2. On the Watch: Factory Reset the watch
      1. Place the watch on the charger
      2. Press the back button (top right button) 10 times fast
      3. Select the checkmark on the watch
      4. The watch will power off, factory reset, then power back on when it’s finished
      5. Pair back to the watch

Software and Firmware are up to date on the device:

1. App Update on Gabb Watch 3:
   1. Connect Gabb Watch to WiFi by going to the settings app
   2. Open the ID app on the watch
   3. Tap Update Apps until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
   4. Turn the watch completely off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
2. System Update on Gabb Watch 3:
   1. Connect to WiFi
   2. Place watch on charger. Watch must be charged to at least 30% before updating
   3. Open the Check for Updates app (shown below)
   4. Tap the update button. The watch will automatically restart when the update is done.

Thank you!

-Reagan