Watch won't power up - Replace with a used one?

Biggyniner

Hello - My daughter a Gabb watch that we have been unable to use for a few months as it instantly dies when removed from the charger. Can I get a used one and swap it out? I am halfway through a two year contract.

Reagan - Gabb

Hi @Biggyniner,

Great question! First, we're sorry to hear that your Gabb Watch 3e is giving you some trouble after being removed from the charger. There are a few troubleshooting steps our Customer Support team will want to do first to find the source of the issue:

1. Identify the issue by attempting to charge the watch using another outlet.
2. If a new outlet doesn’t solve the problem, please hold the bottom right button on the watch for four (4) seconds.
   1. If a Power Off screen does NOT show up, Customer Support will proceed with the necessary troubleshooting steps.
   2. If a Power Off screen shows up, Customer Support will proceed with the necessary troubleshooting steps.

You can contact Customer Support for further troubleshooting. You can contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this helps!

-Reagan