Gabb Phone 4 Photo App
Comments
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@ReaganKowal we have the gabb phone 4, and there is no “Gallery” app on the phone or available in the App Store. there is just the Photos app, and the only option in the three dots menu when a photo is selected is “delete”. How can we add photos to Contacts?
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we just got a Gabb PHone 4 and do not have the Gallery app, can't navigate to the Knox e Fota App and don't have google play store. we want to add pictures to contacts like many others on this post. howdo we do this? we are new to Gabb but there seem to be a lot of bugs with the phone.
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Hello @snoopymama,
The Gabb Phone 4 and Gabb Phone 4 Pro have different features. The Gabb Phone 4 has the Photos app only.
To add a photo to a contact, please follow these steps:
- Navigate to the desired contact
- Select the
pencil icon - Select
camera - Choose a photo
Hope this helps!
-Reagan
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This discussion was created from comments split from: Gallery not available from Contacts - Gabb Phone 3.0
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@ReaganKowal i followed your instructions and when it opens the selected photo, there’s nothing to “confirm” that you want that photo. Please advise. Thanks
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Hi @LUse514,
Thank you for this comment! So sorry for any trouble this has caused. Our team has been made aware of this error and is actively looking into getting this resolved. They don't have a set date of when this will be made available at this time but I would be more than happy to update this thread as soon as it is added.
Thank you for your patience!
-Reagan
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Regarding the many issues posted above with the Photos app, it would be great to get a clear understanding of when this will be resolved and. It would also be great if your online chat agents were better informed on how to respond to this issue. I just waited nearly an hour on the chat just to be told simply "I'm sorry but the devices are unable to edit photos. I'm very sorry for any inconvenience…"
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I agree with the above comment. My daughter just got her Gabb Phone 4 “upgrade” today and it’s pretty frustrating to learn she cannot do something simple like add a picture to a contact.
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I recently bought the gabb phone 4. Not pro. And having the same issues with the photo app as everyone else. Looks like the issue was fixed for the Pro phone by adding the gallery app but what about for just the 4 phone? She cant assign pics to contacts or edit pics in the photo app. Is this being fixed?
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when my daughter tries to add a photo to one of her contacts, and I choose the “camera” option, it says “can’t use camera due to security policy.” And when I click the “gallery” option, it says “no apps available to perform this function.” How do I get this resolved?
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Transferred one kid from Gabb Phone to Gabb Phone 4, and the automatic online backup & restore worked "almost TOO well."
She had apparently been cruising along at ~100% storage utilization on the Gabb Phone (1), which of course has an older, smaller OS and fewer apps. She never even mentioned that she had run out of space in over a year, so at least she taught herself to prioritize what to delete — she just didn't learn that "long videos chew storage and usually aren't worthwhile."
Fast-forward to the Gabb Phone 4 upgrade (a little finnicky, but in general it worked), and again, that automated online restore worked great for files — but not for contacts, which we thought was odd. The next morning the phone was at the hardware's OS-boot failure screen, and wouldn't get past that. (As a Linux guy during my day job, this looked exactly like "root partition full" but without any workarounds due to the semi-hardened Android OS in use here.) The Gabb Phone 4 was completely full, the Gabb Operating System couldn't even stay running nor reboot, and only a factory reset to wipe all her data was going to let us start over.
Her data was still safely in the Gabb Cloud, of course. We just had to restart the Gabb Phone 4 process.
One factory reset later, and I sat in the Files app, deleting the first few massive 1GB+ videos (sorry kid & friends, that's the price here), just to ensure there was enough free space to keep the system stabilized. Same as any other Android phone, I just plugged it into her laptop's USB, picked the phone's USB drop-down, and clicked "File Transfer" mode. Cut files from the phone, pasted them to her laptop, and taught her the technique.
Net-net, teach your kids both storage skills and USB file transfer skills — the Gabb OS doesn't yet protect itself from storage saturation.
The Gabb App on my own phone was the only real pain here; it really had a problem with the workflow of re-adding the same phone twice, even though I had deleted both old entries. That's a different topic for a different thread.
(Mod/Admin: Create a topic tag for "Storage" please, and then tag this thread with it. Maybe a "Tips" tag too.)
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How do you add a photo to a contact on the Gabb phone 4? We go to “edit contacts” and “choose photo” this takes us to camera roll but after selecting a photo nothing happens. Help! Thank you.
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Hello all!
Thank you for all of your feedback in this post. Each one of you and your experience continually help us find errors like the ones mentioned here so we can get them resolved as soon as we are able. We wanted to add an update that we are still actively working on getting a fix created for these bugs. We appreciate your patience and support. We will add an update here as soon as that fix has been pushed out to all phones.
Thank you for being part of our Gabb family!
-Gabb Product Team
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Seems like this problem has been unresolved for months. It's November 7th and it doesn't look like the glitch was fixed. Just got a new Gabb 4 for my daughter and we can't add photos to my daughter's contacts. When we activated her new device, none of her contacts transferred over which is extremely annoying as we now have to manually enter every single one.
Side note, the photo album doesn't have folders to separate photos so you just have to scroll through every single photo
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I am so frustrated. We are setting up the brand new Gabb 4 Pro, and we cannot figure out the camera app. Photos don't seem to store anywhere, and selfie photos come out upside down!!! Help.
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There is no way to select photos to use as contact photos on my daughter's gabb phone 4.
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Very frustrated that photos don't connect to the contacts. I purchased this phone for my 3 year old niece for emergencies and not being able to know who she's calling defeats the purpose. Had I known this issue I would've certainly gone with another company 😡
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I have an upper elementary child with dyslexia, and being able to see a photo with the contact name to reassure her than she has indeed read the name correctly is pretty important for her. It seems like the kind of thing y'all would get fixed pretty soon... though it also seems like the case has been open for months as I read the thread here. Hoping for an update soon!
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Hello again!
Thank you to each person who has commented on this post! We see and hear your comments and concerns. Our team is actively investigating this and working to get an update released. We do not have a specific date for when an update will be released at this time but can assure you that we will add an update here as soon as we have more information. Thank you for helping us continually improve our products!
-Gabb Product Team
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And months later, still no fix for this issue?! I'm running into small glitches everywhere with Gabb and this is just another frustrating experience. How is there no way to add a photo to a contact? That's absolutely ridiculous for a kids' device! What a waste of time.
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We just got my son’s phone upgraded to the gabb4. It’s having the same issues everyone else has where we can’t assign pictures to the profiles or edit any pictures.
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Same as poster above. Just received my phone yesterday for my daughter. Trying to set it up for her to surprise her on Christmas and we still cannot add a photo to the contacts? I guess I really should have looked into another company and I've already started out with the year long contract. Absolute insane that this problem isn't fixed yet given that reading this thread it started back in August. My 8 year old can read, luckily, but I know she'd love to have visuals as well and this just feels like the simplest thing to be able to program in. I didn't look into any of the bugs before buying and I guess I'll sit here with buyer's remorse.
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I agree with previous posters, we just purchased the Gabb phone for our 12 year old son for Christmas and spent a long time with a customer service agent today trying to trouble shoot issues and both of the issues are "currently being worked on" but with no estimated date of a fix.
- I can't add any photos to my son's Gabb contacts.
- I am unable to manage my son's contacts (which is a key feature of the Gabb phone) because if I do, he can't add any new contacts to his phone himself. Even though his phone synched correctly and the Gabbmessanger app on my iphone was activated, it will not show me his contacts for me to approve so I have to turn off that safety feature.
To troubleshoot myself, I tried to text my son contacts from my phone but that is not a feature Gabb phones allow; when I try to share the contact, it reads it as a "file" according to the customer service agent and so all contacts have to be added manually.
I am hopeful they are truly expediting these issues, especially for the price.
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How has this gone unfixed in four months? Had the admins actually tested the instructions they gave they’d realize that the function is completely broken. Nothing as disappointing as your kid unboxing this phone for Christmas and asking why they cannot add photos of their family members that are visiting for the holidays.
It is beyond me that you are charging customers this much for such a broken and barebones product. With having no app store to complicate the process you’d assume everything else works stellar.0 -
Same issue - trying to add pictures to contacts on Gabb 4. Can't add approved apps. Can only send/ receive images if airplane mode is on... so many issues!!!
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I just got my daughter a Gabb 4 for Christmas and we are unable to add photos to contacts. When will this be fixed?
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Same issue with Gabb Phone 4. No Gallery and limited functionality with the Photos app. ☹️. Is there a plan to resolve this on Gabb Phone 4? Appears it has only been resolved on the 4 Pro. Sad that there was better functionality with our old Gabb phone - and less by paying for an upgrade!
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We've been having the same issue with my daughters gabb phone 4. Can't assign photos to contacts and she can't send or receive image texts. This is the first gabb phone we have had and so far I am extremely disappointed. Seems like these issues should be an easy fix, especially with a simple phone like this. No wonder I've heard a lot of negative comments about gabb from people that had it in the past. And of course you have to sign at least a year contract. Ridiculous
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Has anyone successfully created albums in the Photos app on a gap for? That is supposed to be an option but the only option we can see is to delete photos and not do anything else with them.
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Just stunning that this has been a known issue for some time, and Gabb not only hasn’t fixed it, but did not tell new purchasers about It. Very deceptive and a poor business practice. At minimum, we should not be charged for the “Images” plan, since unable to utilize it. Or we should all be issued the Gabb 4 Pro at the same price. I’m extremely disappointed. My 12-year old is as well - her first phone and no way to do anything with pictures. Gabb, do better than just apologize and say you’re working on it. Offer an immediate solution. That’s the way. Thank you.
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just replied with a long comment to this thread and it is not here. Not sure if there is a delay because they screen them first. Posting this before I recreate the other one.
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The gabb 4 phone is super frustrating. Not user friendly and has much less control and options for the phone than the original gabb phone we upgraded from. Had we realized our daughter couldn’t do the same things on this phone, we wouldn’t have purchased this phone.
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