Anyone else having issues connecting Gabb phone 4 to WiFi?

Jennifersuree

at home, we have a hidden WiFi network and for some reason even when I enter all of the information, the Gabb phone will not recognize the network. It is a 2.4 network so I know that is not the issue and everyone other phone/device in my home connects just fine. Any insight?

ReaganKowal

Hello @Jennifersuree,

Thank you for making this post! Sorry to hear you are having some trouble with the WiFi on your Gabb Phone 4. We have not seen any reports on this. Here are some troubleshooting steps to try:

1. Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
2. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps

We have passed along this information to our team to look into and investigate. Thank you again!

-Reagan

Jennifersuree

tried to do the resets suggested above and still unable to connect to WiFi.

Jodi

We are having the same problem. Any fix identified yet?

ReaganKowal

Hello @Jennifersuree and @Jodi,

So sorry to hear these troubleshooting steps did not help resolve this. Here are some further troubleshooting to help:

1. Test other WiFi network options:
   1. Test to see if a mobile hotspot or different home WiFi is compatible with your device
2. Factory Reset on Gabb Phone 4:
   1. Open Settings App -> System -> Reset Options -> Erase all data (factory reset)

Hope these troubleshooting steps help!

-Reagan