What does "There was an issue with this IMEI's linked product SKU." when activating a older watch?

JToth
JToth Member Posts: 1
in Gabb watches

My son was gifted a used watch from his cousin. We are trying to set it up, but get the message "There was an issue with this IMEI's linked product SKU." when trying to set it up online, and a "provision failed" message when trying to cycle through a reset.

Has anyone had experience with that? Is this something that can be fixed?

Answers

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 491 Admin

    Hello @JToth,

    Thank you for this post and this question! I'd be happy to help clarify. When getting a new Gabb Watch from a family member in this situation, the device needs to be activated on with a monthly plan onto your new MyAccount. We call this a BYOD or bring your own device.

    If you know the IMEI and ICCID number of the device, you can activate the device through your MyAccount on our website at Gabb.com/activate. You can find the IMEI and ICCID number on the back of the box the device was delivered in or manually enter the numbers.

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    If you do not have these numbers on hand, our amazing Customer Support team can help retrieve those numbers and activate the device for you if needed. You can find more information on activating your new Gabb Watch in this Help Article! 👈

    Hope this helps!

    -Reagan

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