Trying to Upgrade Plan
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I'm trying to upgrade to the Gabb Plus advanced account and every time I try it says:
"Undefined array key "new_sku""
Any idea why or how to fix it?
Answers
-
Hello @eermama,
Sorry to hear you're having some trouble upgrading the plan on your device through your MyAccount. Check out these troubleshooting steps to help:
- Open a "Private Tab" or "Incognito Tab"
- Open on a Private Window on a iPhone -
Safari + Tab + Swipe to Private + tap the tab
- Open on a Private Window on MacBook:
File + Private Window
- Open an Incognito Tab on Android:
Chrome + More + New Incognito tab
- Open an Incognito Tab on Windows, Linux or Chrome OS:
Press Ctrl + Shift + n
- Open on a Private Window on a iPhone -
- Upgrade Plan:
- Log into
MyAccount
- Select
Dashboard
- Select
View Details
on the desired line - Scroll to
Device Information
- Select
Manage Plan
- Select the desired plan
- Log into
Once you have the new tab open, test to see if you are able to upgrade the plan again. *If you continue to have trouble after these troubleshooting steps, you can contact our amazing Customer Support team by
Live-Chat
at www.gabb.com, or byphone call
at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. They will be able to quickly get your plan updated.Hope this helps!
-Reagan
0 - Open a "Private Tab" or "Incognito Tab"
-
Getting the same error even with the incognito tab. Your customer service hours are too limited, especially for working parents.
1 -
I also have tried to upgrade his monthly plan multiple times to the best one and I continue to get a pop up over and over and over again.
0 -
Hi @MommaMania1,
Your post was merged into this one as others have asked a similar question. Please reference the steps above for assistance.
Thank you!
-Reagan
0