Trying to Upgrade Plan

eermama · 2024-11-01T23:15:55+00:00

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eermama

I'm trying to upgrade to the Gabb Plus advanced account and every time I try it says:

"Undefined array key "new_sku""

Any idea why or how to fix it?

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Reagan - Gabb

Hello @eermama,

Sorry to hear you're having some trouble upgrading the plan on your device through your MyAccount. Check out these troubleshooting steps to help:

Open a "Private Tab" or "Incognito Tab"
1. Open on a Private Window on a iPhone - Safari + Tab + Swipe to Private + tap the tab
2. Open on a Private Window on MacBook: File + Private Window
3. Open an Incognito Tab on Android: Chrome + More + New Incognito tab
4. Open an Incognito Tab on Windows, Linux or Chrome OS: Press Ctrl + Shift + n
Upgrade Plan:
1. Log into MyAccount
2. Select Dashboard
3. Select View Details on the desired line
4. Scroll to Device Information
5. Select Manage Plan
6. Select the desired plan

Once you have the new tab open, test to see if you are able to upgrade the plan again.

‼️If you continue to have trouble after these troubleshooting steps, you can contact our amazing Customer Support team by Live-Chat at www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. They will be able to quickly get your plan updated.

Hope this helps!

-Reagan

KCB

Getting the same error even with the incognito tab. Your customer service hours are too limited, especially for working parents.

MommaMania1

I also have tried to upgrade his monthly plan multiple times to the best one and I continue to get a pop up over and over and over again.

Reagan - Gabb

Hi @MommaMania1,

Your post was merged into this one as others have asked a similar question. Please reference the steps above for assistance.

Thank you!

-Reagan

JPTFTWTH2025

I am also having an issue with trying to change the service plan. I tried about a month ago and got a message saying I can only update the plan once per billing cycle (I've never made any changes). I have been trying the last few days and I get a new error message. There is an approved

app my daughter needs for school and I need to upgrade in order to add it. Please help with this!

Reagan - Gabb

Hi @JPTFTWTH2025

So sorry to hear you're experiencing some trouble when attempting to upgrade your plan. If you are experiencing this after following all the troubleshooting steps above, you can contact our amazing Customer Support team by Live-Chat at www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. They will be able to quickly get your plan updated for you.

Thank you!

-Reagan

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