Is the bluetooth on the watch supposed to stay on?

Chugie

We are having trouble with my our new watch saying connected to the app. We’ve done all the troubles shooting steps and it is still not working right. We have noticed that the blue tooth on the watch keeps turning off. Is it supposed to turn off on its own?

ReaganKowal

Hello @Chugie,

Thank you for this post. The Gabb Watch 3 should not be disconnecting from Bluetooth without being prompted. Here are some troubleshooting steps to help resolve this:

1. Reset Apps on Gabb Watch 3:
   1. Open up Settings (Swipe from the right side to the left twice to reach Settings screen)
   2. Long press on the Gabb ID
   3. Select the blue checkmark
   4. Installation may take a while to start. Leave the watch on the charger, preferably attached to wifi.
2. Update Software on the Gabb Watch 3:
   1. Connect Gabb Watch to WiFi by going to the settings app
   2. Open the ID app on the watch
   3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times.
   4. This may take several minutes to finish.
   5. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
      
3. Update the Firmware on the Gabb Watch 3:
   • Place watch on charger. Watch must be charged to at least 30% before updating
   • Open the Check for Updates app
   • Tap the update button. The watch will automatically restart when the update is done.
     
4. Soft reset to the Gabb Watch 3:
   • Hold the power button down for 4 seconds
   • Select the power off icon on the watch screen
   • Wait 15 seconds
   • Hold the power button for another 4 seconds to turn the watch back on

If you continue to see this error on your Gabb Watch 3 after following these steps, a factory reset will be the next best steps to follow. You can preform a factory reset by following these steps:

1. On the MyGabb App: Unpair the watch
   1. Select the "Devices" tab
   2. Select "Profile" on the watch you need to unpair
   3. Scroll to the bottom of the profile and select "Remove Device"
   4. Select "Remove and Reset"
2. On the Watch: Factory Reset the watch
   1. Place the watch on the charger
   2. Press the back button (top right button) 10 times fast
   3. Select the checkmark on the watch
   4. The watch will power off, factory reset, then power back on when it’s finished
   5. Pair back to the watch

Hope these troubleshooting steps help!

-Reagan