Site and app update info?

Code1215
Code1215 Member Posts: 1
in Gabb watches

why does it take so long for the site to update? I got my daughters watch 3e this morning and activated it but it still shows up on my account as Gabb watch 2 almost 12 hours later. Is there some kind of lag? If so, this is ridiculous.

Answers

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 565 Admin

    Hello @Code1215,

    Sorry to hear you're having some trouble with the model of your device updating in your MyAccount. This is not typical for your MyAccount not to update on the website and we apologize for any trouble this may have caused. To help right this, our amazing Customer Support team can preform a sync to your MyAccount to help ensure the proper model number is assigned. If you are currently experiencing this, please contact Customer Support by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Thank you!

    -Reagan

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