Gabb Messenger Parent Crashing

System
System Administrator Posts: 10 Admin
This discussion was created from comments split from: Gabb Messenger App Crashing.

Comments

  • Ttt
    Ttt Member Posts: 1

    My gabb parents app keeps crashing!

  • j_gaugel08
    j_gaugel08 Member Posts: 1
    edited November 6

    the app keeps crashing and i am no longer able to log in at all. everytime i try it kicks me back out. i have deleted and reinstalled app and reset my phone.

  • System
    System Administrator Posts: 10 Admin
    edited November 12
    This discussion was created from comments split from: Gabb Messenger Parent trouble.
  • Gabb Product
    Gabb Product Administrator Posts: 119 Admin
    edited November 14

    Hello all!

    Thank you for your reports of your MyGabb parent app crashing. We're sorry for any concern or trouble this has caused you and your families and want to do all we can to help resolve this for each of you. We have found that this error occurs when the account holders information is not consistent throughout their MyAccount.

    Our amazing Customer Support team can quickly updating any missing account information followed by preforming a sync to the MyAccount. This has fixed this error for many customers! If you are currently experiencing this error, please contact Customer Support by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Thank you!

    -Gabb Product Team

  • SunshineR
    SunshineR Member Posts: 1
    edited November 7

    Having the same issue. Did all the troubleshooting tips above and still happening. Need this feature to work ASAP. Please help.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 565 Admin

    Hello @SunshineR,

    Your post was merged into this one as others have experienced the same issue. Please reference the post from @Gabb Product for the troubleshooting that is needed for this error.

    Thank you!

    -Reagan

  • Whatkids
    Whatkids Member Posts: 1

    I'm trying to understand how to use the parent controls for the contacts on my child's Gabb phone. I was told by the support chat line that I need to download the Gabb Messenger Parent App from the play store. When I search the Play Store I only see one Gabb messenger app - it doesn't indicate whether it's for the child or for the parent. Am I missing something? Is there a different app that I'm supposed to download? When I download the one app I find, it wants me to put in my phone number and then it sends me a verification code but I'm never able to enter the verification code & login to the app. If I can't log into the app, then I can't get to the controls for the contacts management. I think I need to change it from Child's controlled to parent controlled or something like that.. anybody know what I'm doing wrong?

  • Darla
    Darla Member Posts: 1

    I just received two new gabb phones and was trying to set up messages. I downloaded the Gabb parent messages app on my Samsung phone, but it crashes right after I put in my phone a number. I want to set controls for text messaging. There are no updates available for the app and I've restarted both phones. Nothing works.

  • KTKW
    KTKW Member Posts: 1
    edited November 12

    Did everything listed above, including making sure account info was the same and up to date. Nothing. Are you going to release a fix for this? My phone says its a developer problem.

  • Eme
    Eme Member Posts: 2

    Just want to chime in to the chorus here. Additionally I've noticed that my son's phone keeps sending me notifications that he's left the house or come back into the house , even when he's staying put and not even touching it!

    Very frustrating. I'm ready to cancel the phone service…. Our watch 2 is the only item that's been reliable!

  • Sabaustill
    Sabaustill Member Posts: 1

    Same issue. Just received the phone and am trying to set it up, but the app keeps crashing. Everything directs me to the app but the app won’t work. According to the previous comments, this issue has been going on for a while. If it’s not fixed promptly I’m not sure why I’ve paid for a phone that I can’t set up and use.

  • Ally
    Ally Member Posts: 2

    My parent app has being doing the same thing for over a month. Gabb is no help. Everything they tried is not working. This is the entire reason I got this phone and to not have this option is ridiculous

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 565 Admin

    Hi everyone!

    Thank you for continuing to post your comments and concerns on this post. I wanted to reiterate the post from @Gabb Product above. We have found that this error is happening because the account holders information is not consistent throughout the MyAccount. 

    Our amazing Customer Support team can quickly updating any missing account information followed by preforming a sync to the MyAccount. This has fixed this error for many customers! If you are currently experiencing this error, please contact Customer Support by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Thank you!

    -Reagan

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