Gabb Messenger on Gabb Phone crashing

System
System Administrator Posts: 10 Admin
in Software
This discussion was created from comments split from: Gabb Messenger Parent Crashing.

Comments

  • Kristy92
    Kristy92 Member Posts: 1
    edited November 12

    the messaging app will open but only for 1 second then close automatically. Cannot send/ receive texts. Calling is fine. What do we do?

  • RF123
    RF123 Member Posts: 1
    edited November 12

    Messaging app closes

  • Chris
    Chris Member Posts: 1
    edited November 12

    Setting up. The messages app on new phone will not open.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 565 Admin
    edited November 12

    Hello @Kristy92 @RF123 @Chris,

    It sounds like you are experiencing a similar error with the Messenger app on your Gabb Phone 4's. Sorry for any trouble this has caused you!

    Here are the troubleshooting steps to help resolve this error:

    1. First start out with these two soft resets on your device:
      1. Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
      2. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
    2. If you are still experiencing the Messenger app closing after, please complete a factory reset:
      1. Open Settings App -> System -> Reset options -> Erase all data (Factory Reset)

    Hope this helps!

    -Reagan

  • JG6
    JG6 Member Posts: 1
    edited November 12

    The messenger text opens then closes. We have the unlimited text and talk, no imaging.

    What do we do to fix this? She has the Gabb4.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 565 Admin
    edited November 12

    Hey @JG6,

    Your post was merged into this post as others were experiencing a similar error. Please try the troubleshooting steps above to help resolve this.

    Thank you!

    -Reagan

  • Rosie312
    Rosie312 Member Posts: 1
    edited November 12

    I did the factory reset and it’s still closing out , seems to be with the one person that my son has the most text with … but you can’t delete conversation or they can’t talk for 30 days … any other suggestions ?

  • Gabb Product
    Gabb Product Administrator Posts: 119 Admin
    edited November 12

    Hello everyone,

    Thank you for your feedback regarding the issue some customers experienced with Gabb Messenger closing automatically on the Gabb Phone 4. We've released a new version (1.41) of Gabb Messenger, which addresses the app closing unexpectedly on some devices.

    To ensure you receive the update, please connect your Gabb Phone 4 to WiFi. The update should be automatically applied within 24 hours. To verify that your device has received the update, follow these steps: tap Settings > About in the Gabb Messenger app. The version number should display as 1.41

    Thank you!

    -Gabb Product Team

  • NomCoryell
    NomCoryell Member Posts: 1
    edited November 12

    I have just activated the new phone 4. Every other app opens just fine but the messenger still just automatically closes. I have checked and it's version 1.41. And I have also tried both soft resets and the factory reset and signed everything back in. It also won't let me activate any other apps on the phone from the website.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 565 Admin
    edited November 12

    Hello @NomCoryell!

    Sorry to hear you were having continual trouble with the Messenger app closing while being on the most recent update. Thank you for reaching out to our Customer Support team to troubleshoot this by following these steps:

    1. Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
    2. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
    3. Open Settings App -> System -> Reset Options -> RESET SETTINGS

    If your device does not respond to the above steps, please follow the next step:

    1. Open Settings App -> System -> Reset Options -> "Factory Data Reset"

    Love to see that these troubleshooting steps helped resolve this error for you!

    -Reagan

  • Michele
    Michele Member Posts: 1
    edited November 12

    I am having the same issue with messenger app opening for 1 second and then closing. Have done all the troubleshooting steps and still won't work. Brand new phone.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 565 Admin
    edited November 12

    Hi @Michele,

    Sorry to hear that the above troubleshooting steps did not help resolve this. Here are some troubleshooting steps to try next:

    1. Update apps on Gabb Phone 4:
      1. Open Gabb ID app
      2. Select "Check for Updates"
      3. If there are any available updates, they will be listed, follow the prompts to update the apps
    2. Check for Software/Firmware Update on Gabb Phone 4:
      1. Make sure device is charged to at least 50%
      2. Connect to WiFI
      3. Open Settings
      4. Select System
      5. Select Updates
      6. Select Download
      7. Once the download is complete, you will receive an option to Install

    Your phone will restart during the installation. Do not remove the battery or power off the device during this time. Hope these troubleshooting steps help!

    -Reagan

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