MMS messaging on Gabb Phone 4

partofaplan

Why can't my son send or receive MMS messages?

Gabb Product

Hello @partofaplan,

We're sorry to hear you're experiencing some trouble with the MMS messaging feature on your Gabb Phone 4. Here are some troubleshooting steps to help with this:

1. Ensure that Photo Messaging (MMS) is enabled on your plan:
   1. Log into your MyAccount at Gabb.com
   2. Scroll to the line and look under Plan Details
   3. Make sure your plan is a Standard or Advanced plan type as they support MMS (group/image texting). Our Starter plan does not support MMS.
2. Reset in the Settings on Gabb Phone 4:
   1. Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
   2. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
   3. Open Settings App -> System -> Reset Options -> RESET SETTINGS
3. Reset to MMS with Customer Support:
   1. Our Customer Support can be contacted by chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
   2. Any further Customer Support information can be found on our website under Contact Us.

Hope this helps!

-Gabb Product Team

partofaplan

I tried all these steps and my son still can’t send MMS. We even took the sim card out and put it back in then powered on the phone. I’m really disappointed we can’t send photos or group messages.

ReaganKowal

Hi @partofaplan,

Thank you for your response. Sorry to hear you're still experiencing trouble after following the troubleshooting steps above. It looks like our Customer Support team was unable to preform the necessary resets to the MMS as your Live-Chat was disconnected. Our team would be more than happy to help further investigate this with you to help make this right.

Thank you!

-Reagan