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bessie

It won't let me update billing address and i'm trying to purchase something

ReaganKowal

Hi @bessie,

Thank you for this post and bringing this experience to get troubleshooting help! So sorry to hear you were experiencing trouble with updating your account information. It's great to see that you were able to get in contact with our Customer Support to help figure this out. It looks like a duplicate account was created and was causing an error when trying to update your account information. After a quick sync of the accounts, the agent was able to help resolve this.

Thank you working with our team!

-Reagan