Forgotten Passcode
Sabih
Member Posts: 1
Comments
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Hi @Sabih,
Sorry to hear that your daughter is unable to remember the passcode to unlock her phone. Here are the troubleshooting steps to reset your Gabb Phone 4:
- Turn off the phone by pressing & holding the bottom button, then selecting Power off.
- Hold the volume up and power buttons down at the same time until the Phone vibrates.
- Once on the “No command” screen, hold down the power button for three seconds and press the volume up button.
- Once on the “Select Boot Mode” screen, use the volume up button to go to the “Recovery Mode” option and use the volume down button to confirm.
- Use the volume up & down buttons to navigate to recovery mode, then press the power button.
- Press the volume up & power buttons at the same time, then let go.
- Use the volume up & down buttons to highlight Factory data reset, then press the power button
For others who have experienced a similar issue but have a Gabb Phone 3 Pro or Gabb Phone 4 Pro, the reset steps will differ. Please reach out to Customer Support through Live-Chat at www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
Hope this helps!
-Reagan
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