Forgotten Passcode

Sabih

My daughter put in a code on her phone and forgot

ReaganKowal

Hi @Sabih,

Sorry to hear that your daughter is unable to remember the passcode to unlock her phone. Here are the troubleshooting steps to reset your Gabb Phone 4:

1. Turn off the phone by pressing & holding the bottom button, then selecting Power off. 
2. Hold the volume up and power buttons down at the same time until the Phone vibrates.
3. Once on the “No command” screen, hold down the power button for three seconds and press the volume up button.
4. Once on the “Select Boot Mode” screen, use the volume up button to go to the “Recovery Mode” option and use the volume down button to confirm.
5. Use the volume up & down buttons to navigate to recovery mode, then press the power button. 
6. Press the volume up & power buttons at the same time, then let go.
7. Use the volume up & down buttons to highlight Factory data reset, then press the power button

For others who have experienced a similar issue but have a Gabb Phone 3 Pro or Gabb Phone 4 Pro, the reset steps will differ. Please reach out to Customer Support through Live-Chat at www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan