FTC Click to Cancel compliance
The FTC made a ruling somewhat recently in October of 2024 about subscription services needing to be as easy to cancel as they are to sign up.
I'm curious if the cancelation process for Gabb fits that criteria. There is an option to cancel over the phone, but would require calling during business hours and I'm not sure how long of a process that would be.
The other option is to submit a cancelation form which I chose to fill out, and I had to fill out a lot of information that they should have had access to as I was signed into my account, so I was going back and forth copying in information from my account. After filling out the form they say it may be 7-10 business days for them to respond and that requests are responded to in the order they were received. Not exactly a click to cancel experience, and it's not clear in the documentation if the prorated amount of the final month is based on when the cancelation was requested or if it's based on when they actually respond to your cancelation request.
Comments
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Hello @TJR,
Thank you for this post! At Gabb Wireless, our priority has always been to provide our customers with products and services that prioritize safety, reliability, and trust. We are aware of the Federal Trade Commission’s upcoming Click to Cancel requirements and are committed to ensuring full compliance with these regulations by the time they go into effect in early 2025.
Our team is actively reviewing our policies and procedures to align with these new standards. We believe these updates will further enhance our commitment to transparency and customer satisfaction.
We appreciate your patience as we make these adjustments and will provide updates as we move forward. Should you have any questions or need assistance, please don't hesitate to comment back on this post or reach out to our Customer Support team.
Thank you for being a valued part of the Gabb Wireless family.
-Gabb Product Team
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