Feedback on Recent Gabb Email Communication
Dear Gabb Support Team,
I hope this message finds you well.
A few days after purchasing my new Gabb phone, I received an email titled "Refer Friends to Gabb and be Entered to Win a $1000." While I am excited about the opportunity, I noticed that the email began with a placeholder instead of my actual first name:
"Dear {{ first_name|default:"Gabb Customer" }},
We’re giving three lucky families $1000 to spend on a holiday shopping spree."
I understand that sometimes technical glitches can occur, and I wanted to bring this to your attention to help enhance your communication with customers. Personalizing emails can significantly improve the customer experience and strengthen your relationship with users like myself.
Here are the details of the email I received:
- Email Address Received: dominic.minischetti@gmail .com
- Date Received: Dec 6, 2024, 1:30 PM (New York Time)
- Email Subject Line: "Refer Friends to Gabb and be Entered to Win a $1000"
Please consider reviewing your email templates to ensure that all placeholder variables are correctly populated before sending. This small adjustment can make a big difference in how customers perceive your brand and its attention to detail.
I want to emphasize that this is not a complaint but rather constructive feedback aimed at helping Gabb deliver an even better service. I appreciate the efforts your team puts into providing quality products and engaging promotions.
Thank you for taking the time to consider my feedback. I look forward to continuing to be a satisfied Gabb customer.
Best regards,
Dominic Minischetti
Comments
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Hi @dminischetti,
Thank you for this post and for including this feedback for our team. We appreciate you helping us improve to make all customer a satisfying experience. This information will be passed along to our team to look into.
Thank you!
-Reagan
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