Any one else having an issue with their kid's watch turning on and off constantly?????

PollockPack · 2024-12-13T00:31:25+00:00

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My daughter's watch is only 6 months old and we have nothing but issues ever since. Wish we hadn't committed to a 2 year contract. This past week it started randomly turning itself on and off, on and off, on and off. Constantly. To the point that it turns burning hot and we just shut it down and try again later. It's apparently up to date on all updates. I'm so fed up. Customer service is never any help as they always end up telling us we need to do a factory reset. Which means we loose all data and I have to put in all her numbers and chores and other info all over again. In the last 6 months we've have to do this nearly as many times.

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Reagan - Gabb

Hi @PollockPack,

Thank you for this post and sharing your experience with your Gabb Watch 3e. Apologies for the frustration and trouble this has caused you and your family. Thank you for including the troubleshooting you have done with our Customer Support team. We're sorry these troubleshooting steps did not help resolve the issue.

This error is not one we have seen many reports of for our team to investigate. With that said, our team has been notified of this. We are unable to investigate further without your help! We'd love to see reports of this error given to our Customer Support team by all who are experiencing. The more reports we have the better!

‼️Please contact Customer Support to escalate your information by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you!

-Reagan

ALW

I got the Gabb Watch 3E for my daughter for Christmas. I just set it up yesterday, then put it back in the box to wrap for Christmas. It’s hidden away now until Christmas morning, but I’m getting notifications on the app today that it’s turning off and on.

MadM9mma

I have had same issue with my daughter's watch. I have already received a new wat h but noe happening with the replacement. We have spent more time with these watches NOT working than she has been able to use it. So much for having the capability to message back and forth & know her location. At this point it is a useless device. I'm extremely disappointed.

Air

I am having the same issue. My child's 3e watch keeps turning on and off, stating it is too hot. It will not stay on long enough for me to do any of the troubleshooting. The watch itself is getting so hot. I get notifications all day long as it turns on and off.Not sure where to go from here. Extremely frustrated as my child cannot use the watch at all at this point.

Kacey

I'm having the same issue. Both of my daughters got the 3e for Christmas and only one is having this issue. She will be wearing it and it randomly restarts on it's own and I receive a notification that it's been turned on. One time she was making a call and it restarted. It will do this probably 7 or 8 times a day. I asked customer service and was told to update the watch, but it's updated and still has the issue.

Tdiddy

yes this is absolutely happening to our child’s watch too. It’s alerting us so many times we can’t even turn it off or on.

Ekg9

This exact thing had started happening with my son's 3e watch. He just received it in early December. It keeps turning itself off and on, over and over. Sometimes it shows the attached message. If I choose try again, the watch turns back on and then turns itself off within a couple minutes

Shaun_R2

Has anyone been helped or figured out how to fix this problem with the 3e turning on and off by itself? We bought our daughters two watches less that 3 weeks ago. My oldest has been constantly stating its overheating and turning on and off by itself even when its cooled down. I have done all the troubleshooting I can but can even get through basic set up to see what else I can do to fix. Customer service phone says they are busy with "holiday volume" and to call tomorrow but tomorrow never comes! Been on hold almost an hour today and on hold via live agent chat for 30 minutes. Please help!

Shaun_R2

As anyone found a fix for this? We bought our daughters 2 watches less than 2 weeks ago and my oldest is constantly saying it’s overheating and is powering on and off by itself. I can’t even do the basic troubleshooting. Barely get to wifi connection screen before it shuts all off again. Customer service won’t even answer due to “high holiday volume” and to try tomorrow. Tomorrow never comes! Please help!

marcreichman

we are having a similar issue, which I posted separately. The watch stays “on” but keeps resetting and flashing the Home Screen. I made a video.

Gabb reset video.zip

DaveM

Goomba64

We seem to be having the exact same problem. Watch worked well for a couple weeks but then got the same error message that was posted by Ekg9. Hit “Try Again” and ever since it has been doing the turn on/off behavior like the video that marcreichman posted above.

MichaelF

I am having the same problem. We bought our kids Gabb watches for Christmas 2023. The two watches worked so-so for a few months and then started having TONS of problems. Turning off randomly. Saying they're at 0 percent battery or 30 percent battery or whatever — even though it was 100 percent battery 5 minutes earlier. And, yes, they are updated on firmware and software. And … we have one year left on a contract on two devices that are basically paperweights. My kids don't even want to wear them because they rarely work.

MichaelF

Test

Devmil12

I'm also having the same issue. My daughters watch will turn on, call me, then turn off. I've made sure the software was up to date and the issues continue. She received this gift for Christmas and has only been able to use it a couple of times

Renee_D

We bought our daughter's watch back in August and experienced the same issue in October or November. It got the point where she couldn't use it. It would cycle on and off and the charge wouldn't hold. Immediately after charging it all night it would say it was out of battery. We did the troubleshooting of unpairing and re-pairing but then put it away for a bit. When she used it for the first time the other night someone else started texting me back (somewhat inappropriate content) and then everything on her phone was wiped off and it said I had no paired devices. So frustrating.

CJRUIZ

Got a new watch. I finished setting it up and after barely a minute of using it it got very hot and turned off.

There is definitely a problem with these devices

smcca8e

We are having this same situation, but only since updating the software from the 3 to the 3e… is has to be related to the 3e version… never had any issues with the 3.

smcca8e

We have been experiencing the same but ONLY SINCE updating my daughter’s watch from the 3 software to the 3e version. I have to believe it’s related to the 3e software, somehow.

Robinstadwick

Same here. This happened 3 months ago and I paid for a replacement. Then the same exact issue with this one. I had a heck of a time even getting someone to talk to the first time this happened. Very frustrating 😕

Ebw

has there been any resolution to this issue of overheating and not staying on?

Ebw

I have been having this issue for two months. I finally got through to a person today, here is the phone number 385-235-6646, that basically gets a new watch sent., for $40 There is no known fix. I was able to get a credit for data that I wasn’t able to use.
good luck

Ebw

call 385-235-6646, They will send a new one and credit data plan.

Ebw

call 385-235-6646 for a replacement watch and a credit for data that couldn’t be used

Ebw

I just ordered a replacement as well, “extended “ warranty and a $40 charge. Fingers crossed the new one is functioning

Kristine

We bought ours during the holidays and it has been turning on and off randomly as well. We just did a factory reset with customer service today because it was stuck offline. This temporarily fixed it but after 8 hours it’s doing it again.

Clint

Same issue. Sounds like there are enough incidents for them to investigate. So what is the solution?

AAB

same issue. Keeps powering off. About 8 times in a span of 2-3 hours. Time to investigate and get an update

DaveM

Same issues.

Abbeyrae

having the same problem and it’s infuriating. Feels like Gabb doesn’t care, either.

mchamlee

same is happening. My son rarely wears his watch because it has been turning off and on and over heating for awhile. I was going to get a replacement but it sounds like this is common even with the replacements. I’m about to try another company if this doesn’t get resolved soon. I cant trust that I will be able to communicate with my son while he is out at activities or playing with friends if this isn’t working.

jasewell

The screen on my son's watch won't stay on for more than a second at a time. I haven't been able to do any of the normal troubleshooting steps because it doesn't respond as expected. This really doesn't look like a user serviceable issue. There must be a better way to get the attention of support staff than complaining in a forum, right?

KevinF

Looks like I'm having this issue was there any fix yet?

basilisk4

Any fix for this yet? My son's watch also restarts constantly -- I can't even do a hard reset before it restarts.

basilisk4

Any fix for this? I can't even do a hard reset because the watch restarts too often. It's completely unusable and has been for weeks.

Katelynh

We’re in the same boat. Watch continues to turn on and off multiple times, texts seem to go through at random (likely bc the on/odd issue) and now it won’t turn on at all. It feels like this is a regular issue with Gaab that they can’t seem to resolve.

Zack

We are having this issue as well. I have done a full factory reset once. It will stay on for a while, but as soon as the watch gets the first message it shuts down. It makes it basically unusable.

Zack

We have a Gabb 3 watch - it worked fine for almost a year, but last fall there was some big update, and since it is has been flaky. I did a full factory reset and then had to re-assign it and re-import contacts which was a pain, but now it still keeps turning off randomly.

Sometimes it will be fully charged and then get taken off the charger get 1 text and then say "battery dead" and shut down and not turn back on again until we put it on the charger.

Has anyone done the Gabb 3 → 3e upgrade is it actually different hardware? Looks like people are still having issues with the 3e as well?

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