No ID app on my daughter's watch - How do I update it without the ID app?

Banksey22
Banksey22 Member Posts: 3
in Gabb watches

I don't see ID on my daughter's watch. She can no longer send voice messages - it's basically many seconds of total silence instead of hearing her voice. I thought it might need an update so I began that process, but I got stuck when I was directed to open her ID app. I can't find it on her watch. It doesn't seem to exist. What do I do to complete an update on her watch??

Answers

  • Reagan Kowal - Gabb
    Reagan Kowal - Gabb Administrator, Moderator Posts: 788 Admin

    Hi @Banksey22,

    Thank you for this post reaching out for help! Here are the steps on how to locate the Gabb ID your Gabb Watch 3e to preform a System and App update:

    1. Connect your Watch to WiFi.
      AD_4nXesunG5oj_fD6SbzFp2JLCtOA_7dID3pr4VYXjhNhzpfFMACvhGN8rfWFrfUfxSmt-mNyNAiRjaD32DYDMQ3weBhjg3TQ5N-2TSMpzS6XudREOKZ5ZOLm28qi_AhVBJiQ6kVOMRJF4AWMSO5Gu9vOSTw2fk?key=bCeCaQ9wPLsAvnqnBNb7u-3t
    2. Place your Watch on its charger. Your Watch must be charged to at least 30% before updating.
    3. Open the Check for Updates app and tap the Update button. The watch will automatically restart when finished. FOTA-Update-1024x526.png
    4. Open the Gabb ID app on your Watch and select  Update Apps. Your Watch will restart when finished. Gabb Watch 3 Software Update

    You can find these troubleshooting steps and more in our Gabb Watch 3e troubleshooting Help Article HERE👈

    Hope this helps!

    -Reagan

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