Subscription on watches we don't have

KierstenChesson · 2024-12-20T20:12:43+00:00

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Hi. I just looked at my billing and it looks like we have been paying for a subscription to 2 watches we haven't had for over a year. Please advise on how we can be refunded for the past 16 months.

Also, my son's Gabb Watch 3 that he is currently using won't turn on. I've tried the factory reset, but I still didn't work. What do I need to do to get a replacement?

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Reagan - Gabb

Hi @KierstenChesson,

Great question. Our Billing department and Customer Support will be able to look into this for you. They will need to verify your account through your 4 digit security PIN number to access your account information. From there, they can help cancel your extra lines and troubleshoot your current lines.

They can be contacted by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan

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