Profile of photos changed to a random person

RationalRobot

has anyone else had this happen? I just launched the app and the profile photo for my daughter now appears to be the profile photos for some random woman.

ReaganKowal

Hi @RationalRobot,

Thank you for this post and for expressing your concern with this error. Apologies for any trouble this has caused. This is not an error we have received reports of this error. If anyone else experiences this after following the troubleshooting steps, please comment below.

1. Ensure only one Gabb ID profile for each device:
   1. Log into your MyAccount at Gabb.com/account
   2. Select Dashboard
   3. Select "View Details" on the device that is effected
   4. Only one GabbID username should be assigned to each line
2. Reset the Gabb Phone:
   1. Reset to Gabb Phone and Gabb Phone 4:
      1. Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
      2. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
      3. Open Settings App -> System -> Reset Options -> RESET SETTINGS
   2. Reset for Gabb Phone 3 Pro and Gabb Phone 4 Pro:
      1. Open Settings App -> General Management -> Reset -> Reset all settings
      2. Open Settings App -> General Management -> Reset -> Reset mobile network settings
      3. Open Settings App -> General Management -> Reset -> Reset Wifi & Bluetooth settings
      4. Open Settings App -> General Management -> Reset -> Reset accessibility settings
3. Reset with Customer Support:
   1. Our Customer Support team can look further into this to see what could be causing this if the above troubleshooting steps do not resolve this.
   2. You can contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan