iMessage number can't disassociate.

skdad · 2025-01-02T19:52:45+00:00

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The number we were assigned is tied to someone's Apple ID, and I cant receive the code I need from the apple self help process. How long will the support wait be 3 hrs? Can you let me know when it's a more feasible time for me to reach out? All family members except myself are Apple, and can't send messages. Watch won't be useful until this issue can be resolved.

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Reagan - Gabb

Hi @skdad,

Thank you for this post. Sorry to hear that you were experiencing trouble with deregister your phone number from iMessage as it was previously a phone number assigned to an iPhone. It's great to see that you were able to get in contact with our Customer Support to assign a new phone number to your Gabb device.

For those who experience this, please reach out to our Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you for working with out team to help get this resolved!

-Reagan

Ahballard11

The number we were assigned is tied to someone's Apple ID, and I cant receive the code I need from the apple self help process. All family members are Apple, and can't send messages. Watch won't be useful until this issue can be resolved. Can I be assigned a new phone number?

Reagan - Gabb

Hi @Ahballard11,

Your post was merged into this one as others have experienced a similar issue. Sorry to hear you're having trouble with this. Our Customer Support would be more than happy to assign a new number to your device. You can contact them Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan

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