iMessage number can't disassociate.

skdad

The number we were assigned is tied to someone's Apple ID, and I cant receive the code I need from the apple self help process. How long will the support wait be 3 hrs? Can you let me know when it's a more feasible time for me to reach out? All family members except myself are Apple, and can't send messages. Watch won't be useful until this issue can be resolved.

ReaganKowal

Hi @skdad,

Thank you for this post. Sorry to hear that you were experiencing trouble with deregister your phone number from iMessage as it was previously a phone number assigned to an iPhone. It's great to see that you were able to get in contact with our Customer Support to assign a new phone number to your Gabb device.

For those who experience this, please reach out to our Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you for working with out team to help get this resolved!

-Reagan

Ahballard11

The number we were assigned is tied to someone's Apple ID, and I cant receive the code I need from the apple self help process. All family members are Apple, and can't send messages. Watch won't be useful until this issue can be resolved. Can I be assigned a new phone number?

ReaganKowal

Hi @Ahballard11,

Your post was merged into this one as others have experienced a similar issue. Sorry to hear you're having trouble with this. Our Customer Support would be more than happy to assign a new number to your device. You can contact them Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan