Is anyone getting any help with their questions

julie_french9 · 2025-01-03T19:28:09+00:00

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I am just wondering if anyone is getting in to the Help Line/getting return phone calls? I purchased 3 phones for my kids for Christmas and am seriously regretting this decision. I have sat on hold for hours and asked for a call back every day since Christmas and have been totally ignored. Is this normal for this company? Thank you.

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Reagan - Gabb

Hi @julie_french9,

So sorry to hear you are experiencing trouble with your new Gabb Phones and have not had the opportunity to troubleshoot with our Customer Support yet. With the holiday season comes longer than usual wait times and we thank you for your patience and understanding through the waits.

Our Customer Support team has personally reached out to you via text message to quickly troubleshoot with you. Please respond back to them at your earliest convenience so they can assist.

Thank you for working with us to help get the resolved!

-Reagan

julie_french9

Thank you. I immediately responded back but have heard nothing since. It's been 9 days since I tried to initiate conversation. I feel like preparation for this busy season would have been wise on your part. I do appreciate the text but would like to hear back. I left my phone number on several emails.

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