Software on Gabb 4 pro

Tellswoman1

Can you please explain why Knox E Fota on our Gabb 4 pro phone says Gabb phone 3 pro active? Thank you.

ReaganKowal

Hi @Tellswoman1,

Thank you for this post! There are a few different troubleshooting steps to help correct this error:

1. Reset to the Gabb Phone 4 Pro:
   1. Open Settings App -> General Management -> Reset -> Reset all settings
   2. Open Settings App -> General Management -> Reset -> Reset mobile network settings
   3. Open Settings App -> General Management -> Reset -> Reset Wifi & Bluetooth settings
   4. Open Settings App -> General Management -> Reset -> Reset accessibility settings
2. Sync MyAccount with Customer Support:
   1. Ask Customer Support to preform a Sync to your account
   2. They can be contacted by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan