Quiet time

Jenranhanlau1

we have had our Gabb watch for 3 days and I’m already upset.

I have set a quiet time and it worked for 2 days but my daughter still has access to all her contacts tonight despite trying all the trouble shooting tricks I found online. Highly disappointed in this product, we thought this was the answer to keep her connected without getting a phone but clearly it was a big mistake.

ReaganKowal

Hi @Jenranhanlau1,

So sorry to hear you're experiencing some trouble with the Quiet Time on your Gabb Watch 3e. Here are some troubleshooting steps to help with this:

Delete/Re-Add Quiet Time schedule

• Steps can be found HERE👈️

Update Software on Gabb Watch 3:

• Connect Gabb Watch to WiFi by going to the settings app
• Open the ID app on the watch
• Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times.
• This may take several minutes to finish.
• Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
  

Update Firmware on Gabb Watch 3:

• Place watch on charger. Watch must be charged to at least 30% before updating
• Open the Check for Updates app
• Tap the update button. The watch will automatically restart when the update is done.
  

Soft Reset on Gabb Watch 3:

• Hold the power button down for 4 seconds
• Select the power off icon on the watch screen
• Wait 15 seconds
• Hold the power button for another 4 seconds to turn the watch back on
• Update MyGabb App:
  • Delete and Re-Install the MyGabb app from the parent phone
  • Ensure you log into the MyGabb app with the primary account holder username and password

If you do not see a change after following the above troubleshooting steps, the next steps will involve unpairing and pairing back to the Gabb Watch. 

Hard Reset on Gabb Watch 3:

• On the MyGabb App: Unpair the watch
  • Select the "Devices" tab
  • Select "Profile" on the watch you need to unpair
  • Scroll to the bottom of the profile and select "Remove Device"
  • Select "Remove and Reset"
• On the Watch: Factory Reset the watch
  • Place the watch on the charger
  • Press the back button (top right button) 10 times fast
  • Select the checkmark on the watch
  • The watch will power off, factory reset, then power back on when it’s finished
  • Pair back to the watch

Account Sync with Customer Support:

• Our Customer Support can preform an Account Sync and a Network Reset to help resolve this
• Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this helps!

-Reagan