Ordered a Pro 4 and it scans in as a Pro 3

Jenerallee
Jenerallee Member Posts: 1
in Gabb phones

I ordered a new Pro 4 to upgrade my daughter's phone. I use the barcode on the box and everything is scanning in as a Pro 3. We check the settings on the phone and it seems to be a 4. BUT now I can't add any APPS to her new phone; they were all removed from her old phone, and when I try to add a new app, it goes back to her old phone, the Pro 3. it's been 24 hours and it still says Pro 3 in the account - see screenshot. We have logged out and shut the old phone off and the APP still go to the old phone. Why does Gabb make it impossible for a smooth transition?

app store pro 3..PNG

Comments

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 717 Admin

    Hi @Jenerallee,

    Sorry for any concern when setting up your new Gabb Phone 4 Pro. It's great to see that you were able to get in contact with our amazing Customer Support so they could update the product in the system to show the correct device.

    Thank you for working with our team to help get this resolved!

    -Reagan

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