Gabb watch won’t pair to parent account app

Khrickc
Khrickc Member Posts: 1
in Gabb watches

we just received our sons new Gabb watch yesterday. I have tried multiple times to activate the watch through the MyGabb app and it will not work. The watch has populated a pairing code but I am never able to get anywhere on the app to pair it. I try to add the device and then select the watch 3. It says checking for active plan and then takes me to enter child profile info which I add but then I says it’s run into an error and try restarting. I’ve tried this a few times now. I do t know what I am supposed to do at this point.

Answers

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 717 Admin
    edited January 17

    Hello @Khrickc,

    So sorry to hear you're experiencing some trouble pairing your new Gabb Watch 3e to your MyGabb App. There are a few things that could be causing this. The number one reason is that your device has not yet been activated.

    Please check out our Help Article How to Set Up Your New Gabb Watch 3e👈 for all the steps you'll need to successfully activate and pair to your new Gabb Watch 3e.

    If you experience any trouble with this activation process, our Customer Support would be more than happy to help. You can contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Hope this helps!

    -Reagan

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