Gabb Phone 4 Pro keeps unpairing with MyGabb

kevans

My kiddo has had the 4 Pro for 6 months, and the pairing has stayed as it should with the MyGabb app on my phone. In the last 2 weeks, it keeps un-pairing. It happens when my kid isn’t with me, so trying to pair again is impossible, as I need her phone to scan the QR code. I understand the QR code is needed so creeps can’t pair their phone with your kid and get their location, but this is getting frustrating, to say the least. I confirmed we have the most recent versions of the apps. Has this been happening to anyone else?

ReaganKowal

Hi @kevans,

Thank you for this post and for reporting this error you are experiencing. This is definitely not typical behavior for the MyGabb app and Gabb Phone 4 Pro. Here are some troubleshooting steps to try:

1. Reset on the Gabb Phone 4:
   1. Open Settings App -> General Management -> Reset -> Reset all settings
   2. Open Settings App -> General Management -> Reset -> Reset mobile network settings
   3. Open Settings App -> General Management -> Reset -> Reset Wifi & Bluetooth settings
   4. Open Settings App -> General Management -> Reset -> Reset accessibility settings
2. Update MyGabb App:
   1. Delete your MyGabb app off the parent phone
   2. Re-download the MyGabb app onto the parent phone
3. Troubleshoot with Customer Support:
   1. Customer Support can further investigate this with you.
   2. They can be contacted by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan