Technical Issue Escalation

Pygeon00
Pygeon00 Member Posts: 1
in Gabb watches

After an hour waiting to chat with customer service I was told my Gabb Watch issue was being escalated but the representative could not give me a timeframe for hearing back. Does anyone know how long it takes to hear back from the Gabb technical team?

Answers

  • Henry
    Henry Member Posts: 10

    @Pygeon00 You may need to try contacting them again. About half of the times I try to contact them they do not respond.

  • Snakeeyes150
    Snakeeyes150 Member Posts: 3

    I been waiting over a week without any resolve. Something to do with the third party not completing the adding of some ide # or something like that.

    I call daily and they always say it should be done by the end of the day or they say give it 24-48 hours.

  • Snakeeyes150
    Snakeeyes150 Member Posts: 3
  • SajaLynn
    SajaLynn Member Posts: 1

    We are in the same boat, one watch connected without issue, the other will not connect and is showing as an "inactive device" on my dashboard. I am being told that there is no estimated time that the fix will come through for this "known issue" but they cannot tell me what the issue is. To boot, Customer Service is not even responding to most of my queries in the chat!

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