Guardian can't call

Lace87

My kids have had their watches for almost 2 months now. This last week my husband has been unable to call my one child. She can call him, but he can't call her, it goes right to covenant VM. I've tried everything but resetting, anyone else have this issue?

Reagan - Gabb

Hi @Lace87,

Thank you for this post! So sorry to hear you're having some trouble with the calls on your Gabb Watch 3e. Here are some troubleshooting steps to help. Please ensure you read all steps to ensure this gets resolved.

App Update on the Gabb Watch 3:

1. Connect Gabb Watch to WiFi by going to the settings app
2. Open the ID app on the watch
3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

System Update on the Gabb Watch 3:

1. Place watch on charger. Watch must be charged to at least 30% before updating
2. Open the Check for Updates app 
3. Tap the update button. The watch will automatically restart when the update is done. 

Soft reset to the Gabb Watch 3:

1. Hold the power button down for 4 seconds 
2. Select the power off icon on the watch screen 
3. Wait 15 seconds 
4. Hold the power button for another 4 seconds to turn the watch back on

Hard reset (Factory Reset) on the Gabb Watch 3

1. On the MyGabb App: Unpair the watch
   1. Select the "Devices" tab
   2. Select "Profile" on the watch you need to unpair
   3. Scroll to the bottom of the profile and select "Remove Device"
   4. Select "Remove and Reset"
2. On the Watch: Factory Reset the watch
   1. Place the watch on the charger
   2. Press the back button (top right button) 10 times fast
   3. Select the checkmark on the watch
   4. The watch will power off, factory reset, then power back on when it’s finished
   5. Pair back to the watch

Escalate to Customer Support:

1. If the above troubleshooting steps do not resolve this error, please help us ensure our developers are aware of the bug. To escalate this to the dev team for faster resolution, they need more details, and we would greatly appreciate your help.
2. Contact Customer Support by Live Chat on www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Thank you!

-Reagan