Watch issues

AJS

I got this watch for my son on christmas and since then ive had plenty of issues with it. From audio messages not going through at all from both sides to the same issue with text messages and emojis to calling him and going straight to the answer machine because it says it's off when it's not. Now as of the beginning of February it's been nonstop glitching to where we can't even use it, then it says it's getting hot and eventually powers off because it drained the battery from glitching on and off. My son doesn't wear it now because of the problems with it and it getting hot on him while wearing it.

Reagan - Gabb

Hi @AJS,

So sorry to hear that you are experiencing some trouble with your Gabb Watch 3e. Here are a few troubleshooting steps to help resolve this. Please ensure you follow all troubleshooting steps:

App Update on the Gabb Watch 3:

1. Connect Gabb Watch to WiFi by going to the settings app
2. Open the ID app on the watch
3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

System Update on the Gabb Watch 3:

1. Place watch on charger. Watch must be charged to at least 30% before updating
2. Open the Check for Updates app 
3. Tap the update button. The watch will automatically restart when the update is done. 

Soft reset to the Gabb Watch 3:

1. Hold the power button down for 4 seconds 
2. Select the power off icon on the watch screen 
3. Wait 15 seconds 
4. Hold the power button for another 4 seconds to turn the watch back on

Hard reset (Factory Reset) on the Gabb Watch 3

1. On the MyGabb App: Unpair the watch
   1. Select the "Devices" tab
   2. Select "Profile" on the watch you need to unpair
   3. Scroll to the bottom of the profile and select "Remove Device"
   4. Select "Remove and Reset"
2. On the Watch: Factory Reset the watch
   1. Place the watch on the charger
   2. Press the back button (top right button) 10 times fast
   3. Select the checkmark on the watch
   4. The watch will power off, factory reset, then power back on when it’s finished
   5. Pair back to the watch

Reset with Customer Support:

1. Our Customer Support can further investigate to see if a replacement device is needed.
2. Contact Customer Support by Live Chat on www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this helps!

-Reagan