we purchased an audio book through Olive Tree. It shows up in our library for the app, but anytime we try to download or play it, it fails due to a network error. We’ve tried different Wi-Fi connections but same result. Any ideas why?
Hi @Drgnslyr,
Thank you for starting this discussion! I haven't seen this be reported from other Gabb users before but here are some ideas of how to help! To determine the source of the network error, our team would need to know the exact error you receive when attempting to download. From there, they will be able to source the proper troubleshooting steps. Please contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
Thank you!
-Reagan
actually found it was a problem with the purchased item, worked with Olive Tree support and got it sorted out. Thanks.
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