Hard reset and now it won't pair

BMears · 2025-06-10T21:14:29+00:00

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Hello, I did a hard reset on the watch and now it is telling me that it's already paired but unable to access the watch as it keeps saying it's already paired (and won't move off screen). Has anyone had this issue? I did a hard reset, twice.

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BMears

I did a hard reset (twice) on the watch and when i go to combine the accounts it tells me it's already been paired and is telling me to unpair and restart the device. Where is my operator error?

Reagan - Gabb

Hi @BMears,

Great question!

It sounds like your device did not fully unpair from the MyGabb app during the hard reset process. Here are the steps to unpairing your device in the MyGabb app:

Hard reset (Factory Reset) on the Gabb Watch 3

On the MyGabb App: Unpair the watch
1. Select the "Manage" tab
2. Select device
3. Tap "Profile"
4. Scroll down to tap "Unpair Device"
5. Confirm unpair device
On the Watch: Factory Reset the watch
1. Place the watch on the charger
2. Press the back button (top right button) 10 times fast
3. Select the checkmark on the watch
4. The watch will power off, factory reset, then power back on when it’s finished
5. Pair back to the watch

Once these steps are followed, you should be able to pair back to your device. Hope this helps!

-Reagan

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