My sons phone recently updated and now, when people send him messages, they're showing up as the wrong person. For example, Charlie sends him a message, but it shows up that Lucy is the one sending it.
Or, Patty sends him a message, but it shows up as Linus having sent it. I've done ALL of the suggested troubleshooting and nothing works. I can also not chat with Gabb as their "Chat with Us" functionality is not showing up on the website.
Hi @robbybobby,
Sorry to hear you're having some trouble with the messaging on your Gabb Phone 4 Pro. This is definitely not typical for our devices. Here are some troubleshooting steps to help with this error:
Settings
Troubleshooting
Sync Settings
General management
Reset
Reset all settings
If you are still experiencing trouble with your device switching the names in the text messages, please contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
Hope this helps!
-Reagan
Explore articles and tutorials to answer your product questions.
Information about issues, planned maintenance and their status.
