Phone 4 Pro Stuck on Sept 2024 security patch

Louis · 2025-06-30T18:34:13+00:00

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Hi, my daughter's phone 4 Pro is stuck on the September 2024 security patch and hasn't received any patches since we received it. It is connected to WiFi and charger every night. The Software Update page shows it last checked for updates yesterday, and all buttons on the page are disabled (grayed out).

Please advise:

* What is the latest version that is available for the phone 4 Pro

* What steps can we take to get the phone to the latest version

Thanks!

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Louis

My daughter's Phone 4 Pro shows Android security patch level "September 1, 2024"

This is very out of date, and the Software Update page options are all disabled so I can't attempt to update it.

Her minimed mobile app won't work without update.

How can I get her phone updated to the most recent version available?

Reagan - Gabb

Hi @Louis,

Thank you for this post and great questions. I'd be happy to help!

You have followed the correct steps of connecting your Gabb Phone 4 Pro to WiFi and charger every night to receive automatic updates. The "Security patch level: September 1, 2024" is the latest patch level we have released.

To ensure your device is on the most recent update, here are some troubleshooting steps to follow to find what you are looking for:

Open the Knox E-FOTA app on the Gabb Phone 4 Pro
Scroll down to the bottom of the page to find the "Android version"
1. As of today (June 30th, 2025) we are on Android version: 14

You can also select the "Check" option under Software update in the Knox E-FOTA app to ensure the device is up to date.

Hope this helps!

-Reagan

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