SIM card discrepancy

besmart
besmart Member Posts: 1
in Gabb phones

Hi, we purchased my daughter a 4 Pro phone to replace her old Gabb phone. It came with a new number, but we wanted to keep her old number. After a lengthy chat session, the Gabb employee said the number was switched to her old number on the new device. Great, thank you. However, after disconnecting with chat, when I try to call anyone from her new phone, it immediately disconnects. Looking at her SIM card information, the SIM card settings (in her new device, which has been switched to her old number) still shows the new, discarded number. I'm pretty ignorant…any tips on how to fix this? I'd rather not wait for another hour for chat help…

Answers

  • Reagan - Gabb
    Reagan - Gabb Administrator, Moderator Posts: 796 Admin

    Hi @besmart,

    Thank you for this post and for your question. It sounds like the new device was activated but the old phone number didn't successfully activate. This can easily be fixed by our amazing Customer Support team. They have reached out to you via text message to help or you can contact them by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Hope this helps!

    -Reagan

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