Am I supposed to be missing the SIM card?

Knickens
Knickens Member Posts: 1
in Gabb phones

I just opened my daughter’s phone to get it ready to wrap for Christmas. I can’t activate it without the SIM card which was not in the box and something I assumed would already be in the phone with the memory card. Has anyone else dealt with this?

Answers

  • Reagan - Gabb
    Reagan - Gabb Administrator, Moderator Posts: 802 Admin

    Hi @Knickens,

    Sorry to hear about this trouble where your new device was not delivered with a SIM card. It's great to see that you were able to successfully contact our Customer Support to get a SIM card shipped out to you.

    Thank you for working with our team to get this resolved!

    -Reagan

  • TigerMom
    TigerMom Member Posts: 1

    My daughter's phone has a SIM card, but it says it does not...what do I do?

    1745959830881996356966496481571.jpg
  • Reagan - Gabb
    Reagan - Gabb Administrator, Moderator Posts: 802 Admin

    Hi @TigerMom,

    Apologies that you were experiencing some trouble with the SIM card on your new device. Thank you for getting in contact with our amazing Customer Support team to get a new SIM card shipped out to you for troubleshooting.

    -Reagan

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