Unable to call, receive calls or connect to wifi

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William1
William1 Member Posts: 2
edited July 9 in Gabb phones

for several days now we have not been able to use the phone. It won’t connect to WiFi even though it says it’s connected. Can’t receive or place calls. We have turned off and back on and it didn’t help.

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  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin
    edited July 9
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    Hello @William1,

    Sorry to hear you are experiencing some trouble with the network on your Gabb Phone. Here are some troubleshooting steps to start with:

    • Reset Settings on Gabb Phone (Z2)
      • Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
      • Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
      • Open Settings App -> System -> Reset Options -> RESET SETTINGS

    These steps can help resolve this issue you are experiencing on the Gabb Phone. It looks like our Customer Support has reached out to further troubleshoot this as well. Please respond at your earliest convenience. Thank you!

    -Reagan

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