Unable to call, receive calls or connect to wifi

William1

for several days now we have not been able to use the phone. It won’t connect to WiFi even though it says it’s connected. Can’t receive or place calls. We have turned off and back on and it didn’t help.

ReaganKowal

Hello @William1,

Sorry to hear you are experiencing some trouble with the network on your Gabb Phone. Here are some troubleshooting steps to start with:

• Reset Settings on Gabb Phone (Z2)
  • Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
  • Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
  • Open Settings App -> System -> Reset Options -> RESET SETTINGS

These steps can help resolve this issue you are experiencing on the Gabb Phone. It looks like our Customer Support has reached out to further troubleshoot this as well. Please respond at your earliest convenience. Thank you!

-Reagan

toneil

When a call comes in, it rings but stays at the desktop screen, there is no where to answer

ReaganKowal

Hello @toneil,

Sorry to hear you were having some trouble with your Gabb Phone (Z2). It's great to see that you were able to get in contact with out Customer Support to follow the above troubleshooting steps as well as the following steps:

1. Power off the Gabb Phone
2. Hold the power and volume up buttons until 'ZTE' logo shows
3. Volume down button
4. Select wipe cache partition
5. Select yes
6. Use the power button to select system reboot

Thank you for working with our team to help get this resolved!

-Reagan