How to fix the app for phone calls?

pwilliam1000 · 2024-07-09T17:28:25+00:00

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The app for answering and making phone calls has just disappeared off my son's phone. If someone calls him, the phone rings but there is no way to answer it. He can place a call from the contacts app, but there is no option for dialing a number without a contact attached. Checked for updates, nothing outstanding. (Indeed, it seems like it may have been right after the last update that this became a problem). Anyway, any ideas on how to fix this?

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Reagan - Gabb

Hi @pwilliam1000,

Great question! It can be alarming to find that an important app like the Phone or Messenger app accidentally deleted or missing from your Gabb Phone. Luckily, there is a quick fix! You can simply search for the missing app in the Play Store and redownload.

How to manage apps on your child’s Gabb Phone 3 Pro:

Sign into your Gabb Account online at gabb.com/account
Click on “Gabb App Store” and choose the app you’d like to enable
Add the app you’d like your child to have access to
Your child may now download the app from the Play Store app on their Gabb Phone 3 Pro

This process is shown here. Hope this helps!

-Reagan

pwilliam1000

This was not helpful.

The only apps currently appearing in the Gabb App Store are 3rd party apps. There is not a single app corresponding to the factory ready apps with which the phone was originally equipped.

Reagan - Gabb

@pwilliam1000

Sorry for the confusion with the steps above. Those steps show how to download a 3rd party app to the device. Because the Phone app is a default to the phone, the process is a bit different. Here are the steps:

On the Gabb Phone 3 Pro open the Google Play Store
Search "Phone"
Scroll until you find the Phone app
Download

This app will not need to be approved through the parents MyAccount as it is a default app to the phone.

-Reagan

5girl

i have accidentally deleted the phone app on my standard gabb phone and there is no App Store to find that app how do i get it back?

Reagan - Gabb

Hello @5girl,

Great question! The Gabb Phone (Z2) has different steps than the Gabb Phone 3 Pro in this situation. Here are those steps for you:

Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
Open Settings App -> System -> Reset Options -> RESET SETTINGS

Hope this helps!

-Reagan

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