Gabb Watch Messaging UI

coreyburkhead

We just got my daughter a Gabb watch. The UI for texting looked just like what you see on the website. The other it switched to a really tiny keyboard and is not giving her other options. We reset her watch and it went back to normal but an hour later went back to the tiny keyboard. Can someone help me figure this out?

Reagan - Gabb

Hi @coreyburkhead,

We're sorry to hear that you were experiencing this issue with the keyboard on your Gabb Watch 3e. This is definitely not normal behavior for our watches.

It's great to see that you were able to contact our Customer Support team and do the following troubleshooting steps:

1. On the MyGabb App: Unpair the watch
   1. Select the "Devices" tab
   2. Select "Profile" on the watch you need to unpair
   3. Scroll to the bottom of the profile and select "Remove Device"
   4. Select "Remove and Reset"
2. On the Watch: Factory Reset the watch
   1. Place the watch on the charger
   2. Press the back button (top right button) 10 times fast
   3. Select the checkmark on the watch
   4. The watch will power off, factory reset, then power back on when it’s finished
   5. Pair back to the watch

After following the troubleshooting steps and finding out the issue was still persisting, they moved forward with sending a replacement watch through the manufacturer warranty. Thank you for being willing to work with our amazing Customer Support team to get this resolved.

-Reagan