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Android Crashed and everything gone
My daughter's watch crashed today and was stuck in a boot loop with Android recovery. The only thing to do was to remove the device and factory reset. But, her profile is gone too? I cannot find her Gabb ID anywhere in the MyGabb app or the web portal. All of her contacts are gone. There were only a few, so we can re-add…
Gabb Messenger
My gabb messenger updated and now it is telling me on device care that the app has malware. That's quite concerning as I'm hesitant on using the app too often.
Focus mode not turning off, despite swicth active" to off
I initially set up a 3 hour Quiet Time (focus and silent mode on a Gabb Watch 3) for one of my sons' watch. We decided a couple weeks later that it wasn't necessary, so wanted to turn it off. Unfortunately, no matter what I do, it's still active from the watch. In the app, if I uncheck the boxes, slide the activty function…
What does "There was an issue with this IMEI's linked product SKU." when activating a older watch?
My son was gifted a used watch from his cousin. We are trying to set it up, but get the message "There was an issue with this IMEI's linked product SKU." when trying to set it up online, and a "provision failed" message when trying to cycle through a reset. Has anyone had experience with that? Is this something that can be…
Why does "Over the Horizon" keep getting auto-downloaded?
We keep trying to delete this audio file from the phone, but it keeps getting re-downloaded. How do I stop this?
What are the "Third-Party Parent-Enabled Apps" available on the 4 pro?
We used a Gabb phone years ago and are considering it again for our son. In comparing the 4 and the 4 pro on the website, I see one difference is that the pro has "Third-Party Parent-Enabled Apps". Is there a list of these apps available? I'd like to see what apps are available to help decide between the 4 and the 4 pro.

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Important System Update for Gabb Watch 3 / 3e
Hello all, We've released an important system update to all Gabb Watch 3/3e devices. This update includes important battery life enhancements, bug fixes experienced by some users, and performance improvements. To receive the update automatically, ensure your Watch is connected to Wi-Fi on your home network and connected to…
Introducing the Gabb Watch 3e
Now for sale on gabb.com Gabb Watch 3e is a system update to the Gabb Watch 3 that includes a simplified setup, improved GPS, and enhanced battery life. Gabb Watch 3 customers do not need to purchase a new Watch. With the latest update, all existing Gabb Watch 3 devices will be converted to Gabb Watch 3e 🎉 For more…
Bluetooth Pairing with Gabb Watch 3
Hello everyone, We are working on supporting a new method to pair the Gabb Watch 3 with the MyGabb App. In the meantime, Gabb Watch 3 devices must be paired with the MyGabb App using Bluetooth. Attempting other pairing methods may result in failure. Please follow these steps to pair: Activate Your Watch: If you purchased…
Gabb Watch 3 Black Screen
Has anyone had the issue of the screen going black? The SoS call still works and shows up on the screen..... I have have tried shutting off and turning back on.... After it starts up it goes black.
Gabb 3 watch going blank and not powering on.
Gabb 3 watch will not power on at all. Was fully charged and just went blank/black screen. So frustrating and disappointing. Please help!
Gabb Watch 3 blue loading screen
This discussion was created from comments split from: Gabb watch 3.
Gabb watch 3 won't charge
I am trying to update the software on my daughter's Gabb Watch 3, but I noticed it's been charging for over a day and isn't charging more than 1%. I've tried wiping off the charger and the back of the watch but it doesn't seem to do anything. Sometimes I am able to get the Gabb logo screen to show up briefly but then it…
Timer on Gabb Watch 3 not going off
My son has a gabb watch 3. And whenever he tries to set a timer, after the watch goes to sleep automatically, then gets woken up,it will display how much time is left on the timer at the bottom of the home screen but the timer will never go off and it will just display 0:00, until the timer app is opened again.
Focus mode not turning off, despite swicth active" to off
I initially set up a 3 hour Quiet Time (focus and silent mode on a Gabb Watch 3) for one of my sons' watch. We decided a couple weeks later that it wasn't necessary, so wanted to turn it off. Unfortunately, no matter what I do, it's still active from the watch. In the app, if I uncheck the boxes, slide the activty function…
Missing coin purchase on Gabb Go
New watch, so we're just figuring out how it works. My daughter just saved up enough coins to purchase a new pet, but after making the transaction, the coins are gone but the new pet doesn't show up. I realize Gabb Go is a really secondary feature of the watch, but the disappointment is significant for her, and the…
Gabb Watch 3 Overheating/Cool Down Issue
I recently upgraded my kids watch from the 2nd gen to the Gabb Watch 3. From day one it's had overheating issues. It says it needs to "cool down" and shuts itself off. Gabbs "troubleshooting" steps are software and firmware updates--all of which I've done. When talking to support they say it can overheat due to "being in…
Watch switching contact in messaging
Every time my son tries to text “mom” on his Gabb watch, his “dad” discussion comes up! Mom can text him, but when he responds it goes to me. Messaging works well for every other contact. He can still call “mom” and it goes to her. We have rebooted, software updated, deleted and reloaded contacts… still persists. Can…
Voice text
The voice text option is no longer working

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