Watch switching contact in messaging

JoshH

Every time my son tries to text “mom” on his Gabb watch, his “dad” discussion comes up! Mom can text him, but when he responds it goes to me.

Messaging works well for every other contact. He can still call “mom” and it goes to her.

We have rebooted, software updated, deleted and reloaded contacts… still persists.

Can someone help?

ReaganKowal

Hi @JoshH

This is definitely not normal behavior for the Gabb Watch 3. Thank you for mentioning the troubleshooting you have done including rebooting, software updates and, delete and re-add contacts. Sorry to hear this troubleshooting did not resolve the issue for you. Please follow this troubleshooting step next:

• Factory reset on the device:
  • Place the watch on the charger
  • Press the back button (top right button) 10 times fast
  • An image will appear on the watch
  • Select the checkmark on the watch
  • The watch will power off, factory reset, then power back on when it’s finished

This steps should help resolve the error with the messages you are experiencing. Hope this helps!

-Reagan

EldonS

Exact same thing happened on our daughter's watch. I Factory Reset it and it went away for a bit. Started adding contacts and it happened again. Now it won't text anyone. Factory Reset is a pain because you have to reload all the contacts again … guess I will have to do that again. Ughhh

ReaganKowal

@EldonS,

Sorry for any frustration this error has caused. If you are still experiencing trouble after following the above steps, please follow these steps:

App Update on the Gabb Watch 3:

1. Connect Gabb Watch to WiFi by going to the settings app
2. Open the ID app on the watch
3. Tap Update Apps until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

System Update on the Gabb Watch 3:

1. Place watch on charger. Watch must be charged to at least 30% before updating
2. Open the Check for Updates app (shown below)
3. Tap the update button. The watch will automatically restart when the update is done.

Hope this helps!

-Reagan

Cad0713

we’re having the exact same issue. My daughter tries to text me and it goes to my mom. I even deleted my mom out of her contacts and they still go to her but now she just doesn’t receive the reply. So frustrating. Might have to do a factory reset 😣

Snickermyers

Exact same thing happened on one of my children's watches. He tried texting me, the primary guardian contact, and it was opening and defaulting to his brother's text info. Even after deleting his brother as a contact, it continued to open his brother's text under Mom's name. I was able to text to the watch, but the watch could not text me; the watch could call out and receive incoming calls from my number.

After much frustration, including rebooting, updating, deleting/re-adding contacts, I was finally able to resolve the issue with a factory reset.

This is a very concerning glitch, I hope Gabb is able to detect the issue and resolve it from happening again.

Cboote21_

Same problem here! Just did the factory reset but still having the same issue

Meghanatkins12

this is happening to us as well! Did a factory reset and it is not resolving the issue.

Gabbdaddy

My son’s watch is doing the same thing. Come on @gabb this has been going on for almost 9 months. Can we get an estimated time to fix this? It’s a really bad bug that makes it impossible for my son to text his mother, which defeats the entire purpose of the watch. Will need to blast this out to all parents/ groups here soon.

Gabbdaddy

hello gabb?

ReaganKowal

Hi all,

Sorry to hear that the factory reset and App/System update did not help resolve this error on your Gabb Watch 3e. Because of this, our Customer Support will need to be contacted to further investigate. Please contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you!

-Reagan