Cant call or message contacts

JohnDad

I have a number of contacts configured for my son's watch.

On the watch, if i go to 'contacts' i can see the whole list, but the only one that can be called or messaged is the primary parent contact.

Also in 'messages' the only contact is the primary parent contact.

If I try to call the number from one of the approved contacts, it goes direct to the "voicemail has not been set up" without ringing on the watch.

I've checked that all the apps and system are up to date.

Any idea how to get it to allow calls or messages to or from all the approved contacts in the list?
It has been working in the past, and i'm unaware of any changes made on my end.

Reagan - Gabb

Hi @JohnDad,

Thank you for this post! So sorry to hear you're having some trouble with the calls on your Gabb Watch 3e. Thank you for mentioning the troubleshooting you have done to try and resolve this issue. Here are some additional troubleshooting that can help. Please ensure you read all steps to ensure this gets resolved.

App Update on the Gabb Watch 3:

1. Connect Gabb Watch to WiFi by going to the settings app
2. Open the ID app on the watch
3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

System Update on the Gabb Watch 3:

1. Place watch on charger. Watch must be charged to at least 30% before updating
2. Open the Check for Updates app 
3. Tap the update button. The watch will automatically restart when the update is done. 

Soft reset to the Gabb Watch 3:

1. Hold the power button down for 4 seconds 
2. Select the power off icon on the watch screen 
3. Wait 15 seconds 
4. Hold the power button for another 4 seconds to turn the watch back on

Hard reset (Factory Reset) on the Gabb Watch 3

1. On the MyGabb App: Unpair the watch
   1. Select the "Devices" tab
   2. Select "Profile" on the watch you need to unpair
   3. Scroll to the bottom of the profile and select "Remove Device"
   4. Select "Remove and Reset"
2. On the Watch: Factory Reset the watch
   1. Place the watch on the charger
   2. Press the back button (top right button) 10 times fast
   3. Select the checkmark on the watch
   4. The watch will power off, factory reset, then power back on when it’s finished
   5. Pair back to the watch

Escalate to Customer Support:

1. If the above troubleshooting steps do not resolve this error, please help us ensure our developers are aware of the bug. To escalate this to the dev team for faster resolution, they need more details, and we would greatly appreciate your help.
2. Contact Customer Support by Live Chat on www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this helps!

-Reagan