GPS Location Gabb Phone 3 Pro

Mom2seven · 2024-07-10T20:58:26+00:00

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Anyone else struggling to keep the GPS location working on tracking your child? It worked OK for us from February 2024 until end of June 2024 when suddenly it no longer works. I've tried resetting the phone, deleted and reinstalled the app, kept up on updates.....

Anyone have success getting theirs to work after not working? Anyone having the same issue?

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Rjuelfs

my son’s Gabb 3 phone location rarely works. Over Christmas break we had an instance where he believed he forgot his phone at school. We were unable to locate it and a couple days into break the battery died. Before it died I tried to update the location multiple times and it never worked even after calling. It said his location was downtown. The last day of break he found his phone in our house in his back pack.

Now location hasn’t updated in a week. He was literally sitting right next to me with his phone and his location would not update. This has been mu biggest frustration thus far. Is anyone else having this issue? We have great cell service plus wifi he is connected to.

Reagan - Gabb

Hi @Rjuelfs,

Sorry to hear about the trouble you are experiencing with your Gabb Phone 3 Pro with the GPS Location. We know this is an important feature for the peace of mind of a parent and take this very seriously. We see that Customer Support reached out and did some troubleshooting with you. We hope the following steps help get the GPS Location working properly for you again:

Update Firmware and Software on the Gabb Phone 3 Pro:
1. Navigate to the Knox E Fota app and check for updates
2. Google Play Store app and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."
Reset Network Settings on Gabb Phone 3 Pro:
1. Settings > General Management > Reset > Reset network settings
Network Reset with Customer Support:
1. Ask a Customer Support agent to help troubleshoot the GPS Location error through a Network Reset
2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT
Last Option is to unpair and pair back to the Gabb Phone 3 Pro:
1. MyGabb app > Devices > Profile > Remove Device
2. Open the Gabb ID app > Scan the QR code with your parent MyGabb app

*If the GPS Location is still not updating after these troubleshooting steps, Customer Support will be able to continue working with you to further investigate this. Thank you for working with us on this!

-Reagan

Reagan - Gabb

Hello @Mom2seven,

So sorry to hear that you are expecting errors with the GPS location on your Gabb Phone 3 Pro. Your post has been merged with this thread to show troubleshooting steps that others have used to help with this issue.

You mentioned you were able to keep up on updates, reset the phone, and delete and reinstall the MyGabb app. These are great troubleshooting steps. We highly recommend following the above steps for best results.

Hope this helps!

-Reagan

DawnG

YES. Same with me. This is why we have a gabb phone and the one feature I really care about doesn’t work. I’ve done all of the suggested things that gabb tells me to do and ONCE it fixed the problem. I had to go back in and reset everything afterwards though. Including her safe places. Went to check her location this week since she’s at camp and we’re back to the same issue. I really wanted to keep my child away from an iPhone but at this point, I just don’t know how else to monitor her location. So disappointed.

Reagan - Gabb

Hello @DawnG,

This experience sound very frustrating. Sorry for any trouble this has caused. Our team has looked into this type of situation and have found further troubleshooting that can help!

We have found that sometime the MyGapp app gets put into a sleep or deep sleep mode. This can prevent the MyGabb app from sending the devices location to the parent. You can help prevent this from happening by follow these steps:

Settings -> Battery -> Background usage limits -> Never auto sleeping apps -> plus (hit the plus icon) -> select MyGabb -> Hit add

This will prevent the app from going into a sleep state and ensure the parent can see their kids location. Hope this helps!

-Reagan

NelsonR

Please allow parents to download Life360. The tracking app in Gabb is not accurate and half the time doesn't work. Sometimes when my child is sitting right beside me it alerts me that she has left her safe area. She travels for sports and rides a bus to school. I would like to know that she is safe when I can not be with her. We NEED something more reliable and accurate.

K8gret

I mainly got the Gabb phone to be able to call and locate my child when they are away from home. Anytime I click “locate” in the app, it just keeps circling and will show me his location 27 min ago (for example) and never refreshes with his current location.
I am hoping to find the location right away, and not 20-30 minutes ago. This has been happening very frequently.
Is it just our device??

Reagan - Gabb

@NelsonR and @K8gret,

Your posts were merged into this post as others have experienced similar errors with the GPS on their Gabb Phone 3 Pros. Please reference the troubleshooting steps above for assistance.

Hope this information helps!

-Reagan

Sims8311

These screens have not updated in My Gabb app since July 5th. We live on the East Coast but were visiting out West, so the phone has been stuck on the location in Wyoming and the time zone with 0% battery ever since. I have turned on and off the device numerous times and we let the battery fully die and recharge without any changes. The map locator and battery feature has rarely worked since getting the phone in March, but at least his clocked worked for him. Any other ideas?

Reagan - Gabb

Hello @Sims8311,

Your post was merged into this one as others have experienced a similar error on their Gabb Phone 3 Pro. Please reference the troubleshooting steps above for assistance.

Thank you!

-Reagan

mmlm

I am having the exact same issue and it started about the same time. My son is in sports, and I used to always know when he arrived at the field for practice or when he arrived safely at school because of the safe zones. Now, it never updates. The location is one of the main reasons I have a phone like this for him…

I have done everything, including swapping the SIM card which was suggested by GABB customer support and nothing has worked. The only thing I have not checked are his "deep sleep" settings, but I shouldn't have to deep dive into his phone settings to fix this issue. If there is a setting on the phone itself that would limit us tracking the GPS on the phone, then why is that setting accessible to our kids and not locked?

Reagan - Gabb

Hello @mmlm

Your frustration and concern is heard! This is definitely not a normal for the device to continue to experience this error with the GPS after following the troubleshooting steps. It sounds like our team needs to further investigate this with you to see what the best next steps will be. They have reached out to you, please get back to them at your earliest convenience.

Thank you!

-Reagan

Jlind

Same issue. I will try these fixes. Gabb- if there's anything you can do on your end, that would be great! So many of us are having the same problem, so a mass fix sounds necessary. This is an essential feature, and a large part of why we chose Gabb.

MomLR

I am having the exact same issue and have since we got the gabb 3 pro. It hasn’t updated her location in over a month. Every time I call for support they walk me through the same steps they did last time, that don’t fix the issue. I’m so frustrated paying for a feature (the most important feature) that doesn’t work. Has anyone had success in fixing the problem?

Gabb Product

Hello @Jlind and @MomLR,

So sorry to hear that you are experiencing trouble with the GPS on your Gabb Phone 3 Pro. This error with your GPS should not persist after following all the troubleshooting steps above. Because you are continuing to experience this error after troubleshooting, our Support team has reached out to help further investigate this to see how we can help make this right. Please reach out to them at your earliest convenience.

Thank you!

-Gabb Product Team

IronSatan

Location works for my son's phone, but the safe Zones I set never do, I've reset them multiple times and they work on my other childs watch with no issues, must be something with the phone itself.

Muskey47

Having the same issue with my Gabb Phone 3pro. It'll work for a minute, then next thing i know, it won't connect for hours or days. I've discussed with Gabb support and they just do the network reset. this works for that minute. Very frustrating since this is the only way to get a phone without social media or internet…i can't be resetting the kids phone every time there's a glitch…

Please fix your GPS system. it's not a phone thing obviously, since i see multiple people having the same issue.

Reagan - Gabb

Hello @IronSatan and @Muskey47,

So sorry to hear you are experiencing trouble with the GPS on your Gabb Phone 3 Pros after troubleshooting. @Gabb Product mentioned above that further investigation by our Customer Support into the cause of the error to the GPS is necessary if troubleshooting did not resolve the problem. Customer Support can be contacted by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you!

-Reagan

6Pack_SC

I am having the exact same issues. I have contacted support on multiple occasions and they reset things on there end give me a ton of steps on my end and it works for a day….

Clearly Gabb needs to fix this issue immediately, or issue new phones to those of us who are having this issue so we don’t have to continue being frustrated, contacting customer support, having it work for only 1 day, and find ourselves right back where we started. If you don’t have a permanent solution, then the solution is to give us a product that works.

MCS

Same issues as everyone else. We have 3 Gabb phones (2 are Gabb 3 and 1 is Gabb 4)... and all 3 have location issues! We are beyond frustrated and have tried all the "tips" to start being able to locate them. We got these phones to be able to track them at their practices and school... and to keep them away from full internet. I don't know what else to do!

AH15

Gabb really needs to fix this. Location will not stay updated. I should not have to unpair and repair phones every 5 min. I need to be able to locate my child!!!

Reagan - Gabb

Hello all!

Thank you for continuing to add your experiences to this thread to help us continue to gather information on each situation. We're sorry for any trouble or frustration this has caused each of you. Our team actively works to ensure updates go out to our devices to help improve the features on the devices.

Additionally, there are several factors that go into the GPS location on the device. Each one of these factors have troubleshooting steps that can help resolve the error you are experiencing. Here are a few additional steps to add to the many troubleshooting steps that have been included in this thread:

First, check if the MyGabb app is in Deep Sleeping mode on the Gabb device
1. If the app is in Deep Sleeping mode, the location services will not work. Use this link for further information.
If your GPS location is not updating every 15 minutes:
1. Power the device on, place device on charger, and ensure it has at least three bars of service
2. Log into the MyGabb app on the parent’s smartphone
3. Select the Devices > Profile
4. Select the pencil icon in the Location Monitoring section
  1. Ensure the slider next to Enable is blue (turned on)
  2. Select your monitoring schedule (daytime or custom)
  3. Select the Location Refresh Frequency
  4. Select Update Settings
Troubleshoot the Network connection with Customer Support:
1. Our team has several reset they can do with your line that can help resolve this
2. Please contact Customer Support by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you!

-Reagan

stacyh

my child is constantly losing the connection to Gabb so I’m unable to track her location, which like so many others, is part of the feature I am paying for and NOT receiving. I have called/chatted with customer service multiple times but it’s never a lasting connection. When she loses the connection, all the photos she has deleted also return causing her phone to be filled. I’m hoping for a longer term fix so I don’t have to be constantly changing the settings and managing this/reaching out for help.

Reagan - Gabb

Hi @stacyh,

So sorry to hear about this frustrating experience you are having with the GPS location on your Gabb Phone 3 Pro. Your post was merged into this one as troubleshooting steps for this have been posted.

Hope these steps help!

-Reagan

renriquez

We have been having a difficult time keeping the location updated for our 2 Gabb phones. It is very frustrating. I'm including 2 ss showing the location for my son was updated a month ago and the other phone a few days ago. He has the Pro, Kids have an old Gabb regular phone- probably 3 yrs old. Please make this feature more reliable. I refresh it of course, but it gives me a generic "reasons why" pop-up that does not help. They're connected to our wifi at home, but when they leave, it doesn't not track them. :((

Reagan - Gabb

Hello @renriquez,

Your post was merged into this one as others have experienced a similar error on their Gabb Phones. There are several troubleshooting steps included at the top and bottom of the comment section to help. Please check out this post for more information.

-Reagan

Bdamico

Gabb needs to do better! So many, including myself, cannot keep track of their children because the location does not function as it should. At the very least, Gabb should allow Life360 into their library of apps since their location is not dependable whatsoever. This is one of the main reasons we purchased this phone.

Ktutt

I agree! Gabb needs to do better! We have had the same issue with GPS not updating, when I contacted support last., We were able to update, and it stopped updating again the next day. This is unacceptable. We pay for a service we are not receiving. I really hate to have to switch to iPhone in order to be able to safely locate my daughter. We also have same issue with deleted photos restoring every time we attempt to fix GPS issue. Now my daughter’s phone storage is full again. Two unacceptable issues with no resolution! This needs urgent fix for your paying customers!

mashellchudej

I have seen all the comments about location not working. My son’s phone hasn’t been able to locate since February and it’s frustrating. Has Gabb helped anyone to get this issue fixed? Gabb please resolve this issue none of your suggestions have corrected the issue. Thank you

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