Gabb Phone 3 Pro not charging

Natalie_Littlewood01
Natalie_Littlewood01 Member Posts: 2
edited August 6 in Gabb phones

my son got the gabb pro 3 for Christmas and not it won’t charge at all. It says it has a broken cable. I’ve tried 3 different chargers and none work. Any suggestions

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Answers

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 491 Admin
    edited July 17

    Hi @Natalie_Littlewood01,

    So sorry to hear you're having some trouble with the charging on your Gabb Phone 3 Pro. The Gabb Phone 3 Pro hardware model is a Samsung A13 and it uses a USB-C charging cable. If you've tried multiple new cables and different outlets at different locations, then it's most likely the device itself.

    Its great to see that you were able to reach out to our Customer Support and get an order for a new device sent out to you.

    Thank you for working with us to send your current device back for our team to investigate. When you receive your new device visit gabb.com/activate or continue to work with Customer Support to get your new device activated!

    -Reagan

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